To help us improve our wellbeing, the Make Time campaign asks us to think about and act on the five questions below:

• When was the last time you laughed until you cried?
• When was the last time you got up and out?
• When was the last time you noticed things around you?
• When was the last time you tried something new?
• When was the last time you made someone smile?

You can join the Make Time discussion. Just post on social media to show people how you Make Time to boost your mood. Posts can be tagged with #maketimewarrington.

Make Time is based on the Five Ways to Wellbeing, simple actions that can help us to feel good about ourselves. Research has shown that people who regularly include the Five Ways to Wellbeing in their daily lives are more likely to feel positive. The Five Ways to Wellbeing, which underpin Make Time, are:

• Connect: spend time with people who are important to you.
• Be active: at a level that suits your mobility and fitness.
• Take notice: be more aware of the world around you. Be curious.
• Keep learning: try something new or different, start a new hobby.
• Give: do something thoughtful for someone else, or volunteer your time. On the kindness and mental wellbeing page, you'll find ideas for small, kind acts which could boost your own and others' mental wellbeing.

The Make Time campaign prompts us all to think about what we currently do that makes us feel good and how we might fit more of the Five Ways to Wellbeing into our daily lives and so maintain or improve our mental wellbeing.

YouTube has a short animation, produced by Rochdale Borough Council, explaining the Five Ways to Wellbeing.

The Mental Health Foundation (MHF) has pages explaining how doing things for other people can improve your mental wellbeing. (This links to "Give", from the Five Ways to Wellbeing). 

Make Time resources 

You can download the following Make Time resources:

• Make Time prompt sheet (PDF) 
  This is a full colour, double-sided, A4 resource, which encourages people to think about what they do now to feel good about themselves, and what else they might do. It can be used in 1-1s or people can fill it in themselves. The Make Time prompt sheet, is clear, colourful and explains the Make Time campaign without using jargon.
  
  
• Make Time 5 image sheet (PDF) 
  This is a full colour, single-sided, A4 resource, with text explaining each of the Make Time questions. The sheet also includes an image for each question.

Make Time word searches
There are three Make Time word searches, each encourages people to focus on one of the Make Time questions. The Connections and Activity word searches include an explanation of Make Time, while the Take Notice word search has information about mindfulness and how it can help improve mental wellbeing.

You can download the word searches and their answers, from the links below:

Make Time connections word search (PDF)
Answers to connections word search (PDF)

Make Time activity word search (PDF)
Answers to activity word search (PDF)

Make Time take notice word search (PDF)
Answers to take notice word search (PDF)

Unfortunately, due to COVID-19, Warrington Health Promotion Resource Centre is currently closed. This means that other Make Time promotional materials, such as postcards and banners, can't be ordered, or booked out on loan at this time.

This arts and wellbeing service offers a range of activities to help Warrington residents (aged 18 and over) to improve their health and wellbeing. The face to face activities usually offered include drama, drawing, media, music, sports, painting, photography, Read to Relax and walking groups. You can refer yourself into the groups, or can be referred by a health or social care worker.

During the COVID-19 pandemic Creative Remedies' staff have been posting tutorials on Facebook. The videos cover a range of subjects such as photography, guitar lessons and art activities.

Creative Remedies is Warrington's arts and mental health initiative. You can find more details about Creative Remedies' work here.

The “podcasts for your wellbeing” page on this site offers a variety of free podcasts focusing on different aspects of wellbeing. The areas covered include wellbeing and sleep, relaxation, nutrition, exercise and positive thinking. 

Visit the Mental Health Foundation's website

This page offers a range of short audio relaxation exercises. The exercises focus on wellbeing through breathing, visualisation, progressive muscle relaxation and candle gazing. You can choose between a male and a female voice.

Visit CNTW NHS Trust's website

Mind's site includes a five minute video on relaxation for mental wellbeing. There is also a range of PDF booklets, which you can download free, these include:

• A booklet on "How to improve your mental wellbeing"
• A booklet on "Relaxation"

Activity scheduling is a simple CBT technique, which can help make your week more structured and satisfying. The aim of activity scheduling is not to fill every day, but to get a balance of different activities throughout the week, including pleasurable, social, physical and necessary activities. Activity scheduling can be particularly useful for people experiencing depression, or anxiety. You can download a PDF of the BBC's activity scheduling sheet.

This website offers a range of CBT self-help resources, which can be downloaded free. The resources include worksheets, information sheets and MP3 files.

Visit Get.gg’s website

This site offers free online CBT-based, life-skills courses to help you to work out why you feel as you do; to tackle your problems; to build confidence; and to feel happier. You can also download free worksheets from the site, including planning sheets, worry strips and an anxiety diary sheet.

Visit Living Life to the Full’s website 

This site has a range of clear, easy to read, self-help booklets which are based on CBT. The booklets cover different aspects of mental wellbeing and mental health problems; they are available in a variety of formats; and can be downloaded free. There is also a free app for iPhone, iPad and Android, which allows you to access the full range of self-help booklets.

Visit CNTW NHS Trust's website

The Mental Health Foundation has a number of podcasts focusing on mindfulness including:

• A 10 minute podcast with a mindfulness exercise 
• A 13 minute podcast explaining mindfulness and its benefits 

This site, which was developed by the Mental Health Foundation, has information on:

• What mindfulness is 
• Finding a mindfulness teacher 
• Learning mindfulness online 
• Mindfulness training for health care and work places 
• Evidence and research 

Be Mindful’s online mindfulness course costs £30, but the first session is free, to help you decide if it’s something you’d like to learn more about.

The site also has:

• a three minute mindfulness breathing exercise
• a PDF booklet "How to look after your mental health using mindfulness"

Visit Be Mindful's website

This site has short podcasts, with suggestions for practising mindfulness when doing the routine activities of brushing your teeth, eating a satsuma, standing in a queue and walking.

This charity has a number of pages focusing on mindfulness. These include a free PDF booklet on how to practise mindfulness; how mindfulness can help with mental health problems; and tips for taking a mindful moment in nature.

The information about mindfulness on this site covers:

• What mindfulness is 
• How mindfulness helps with mental wellbeing 
• How to be more mindful 
• Different mindfulness practices 
• Tips on wellbeing

Visit the NHS website

This site has a short audio exercise on mindful breathing. The exercise lasts about three minutes and is available in both a male and a female voice.

Visit CNTW NHS Trust's website

These free weekly reading groups aim to improve wellbeing and reduce isolation. The Read to Relax groups bring people together to read, have a cup of tea and a chat. Group members are read to, so they can just sit back and listen. There are currently four Read to Relax Groups running in LiveWire's libraries:

Visit the Read to Relax webpage

Creative Remedies also offers a Read to Relax Group. For more information call 01925 443555 or email creativeremedies@warrington.gov.uk.

The Reader
The Read to Relax groups are based on an approach developed by the Reader, a charity which aims to promote wellbeing and reduce social isolation through shared reading. The Reader offers free training and ongoing support to help volunteers set up and run shared reading groups, to promote wellbeing in their community or workplace. 

Visit the Reader’s website 

The Reading Agency has put together lists of mood-boosting books, which include novels, non-fiction, poetry and graphic novels. These books are recommended (by members of reading groups) for anyone who is feeling stressed, or wants to boost their mood. Many of the books can be borrowed from LiveWire Libraries. If you know your library number and PIN you can reserve books online and ask for them to be delivered free, to your local Warrington library.

Visit the Reading Well website

This scheme encourages people to read recommended self-help books for issues such as depression, anxiety and sleep problems. All the books are endorsed by health care professionals and can be borrowed free from your local LiveWire Library. GPs and other health professionals can recommend the self-help books as part of your treatment. More details about how you can borrow Books on Prescription from your local library, can be found on LiveWire Libraries' webpages. More information about the national scheme can be found on the link below. 

Visit the Reading Well website

This is a national initiative which brings together 25 books on dementia, recommended by the Reading Agency. The collection was chosen by healthcare experts, people with dementia and carers’ groups. The books are for people with dementia, their carers, friends, family and anyone who wants to find out more. Each of the LiveWire Libraries has a collection of the books, which can be borrowed free. Health professionals can also prescribe books from the list to their patients.

Visit the Reading Well website

This site has free downloadable resources on Sleep and Wellbeing. These resources are designed for teachers to use with young people aged 10-16. The materials aim to help young people explore the physical and mental benefits of sleep. They include action plan worksheets, ideas for activities, lesson plans and PowerPoints.

Visit Public Health England's website 

This site has a range of free self-help booklets, one of them focuses on sleeping problems. The booklets are clear, easy to read and based on cognitive behavioural therapy (CBT). They're available in a variety of formats and can be downloaded free for personal use. There is also a free app for iPhone, iPad and Android, which allows people to access the full range of self-help booklets that the site offers. 

Visit CNTW NHS Trust's website

The Every Mind Matters site has information and advice on how you can look after your mental wellbeing, or find support for mental health problems. It includes several pages on sleep, which cover:

• Understanding sleep problems
• Top tips for a better sleep
• Signs of sleep problems
• What causes sleep problems
• Getting help

The site also has an interactive tool, Your Mind Plan, which will suggest simple actions you could take to improve your mental health.

Visit Every Mind Matters website 

This service offers a range of talking treatments to people experiencing issues such as depression, anxiety, panic, obsessive compulsive disorder (OCD), or post-traumatic stress disorder (PTSD). The treatments include disorder specific workshops, guided self-help and cognitive behavioural therapy (CBT). If someone’s sleep is affected by their depression or anxiety, sleep hygiene is one of the interventions the service can offer.

Due to COVID-19 Talking Matters Warrington is currently providing psychological support by phone, video conferencing and through the Silvercloud e-therapy platform.

To use the service people need to be aged 16 or over and registered with a GP in Warrington. People can be referred into the service by a GP, or can refer themselves. Referrals can be made by:

• emailing a referral form to tmw.referrals@nhs.net
  
• calling 01925 401720 and leaving a message for staff to ring you back

The referral form can be downloaded from Talking Matters’ webpages. 

Making Space offers a range of free, computerised cognitive behaviour therapy (cCBT) programmes. The programmes are confidential and you can refer yourself. For you to get the most out of the programmes, basic computer skills are desirable. You need to be 16 or over and registered with a GP in Warrington to use this service.

cCBT can be an effective treatment for mild to moderate conditions such as low mood, worry, panic, agoraphobia and sleep problems. The computerised programmes aim to help people recognise and challenge negative thinking and behaviour within themselves, and to develop coping skills. The sleep module covers sleeping habits, relaxation and thoughts that might keep you awake. Each person receives up to six weekly treatment sessions, with one to one support. It's also possible to work through these programmes at home with weekly telephone support sessions.

Visit Making Space's website

Information on this site covers different types of sleep problem, self-help strategies and treatments. There’s also information about sleep problems in children. Podcasts on sleep, relaxation and mental wellbeing are available on the site. Booklets on different aspects of mental health and wellbeing can be downloaded free, or bought from the site. One of the booklets, “How to Sleep Better”, gives self-help tips for a good night’s sleep.

Visit the Mental Health Foundation’s website

The national charity Mind, provides information on a wide range of mental health and wellbeing issues. The site has information about different types of sleep problems, including insomnia. This can be downloaded free as a PDF booklet and includes practical self-help tips and details of where you can go for support. 

Visit Mind's website

The MindEd website provides free e-learning resources on mental health and wellbeing. The e-learning is aimed at the general public, volunteers and professionals. The resources for families focus on children, young people and older people. The site aims to help people understand what problems can occur, what self-help approaches might work and what support is available. On the families’ section of the site, two of the learning resources relate to sleep problems:

• Sleep difficulties (young people) 
  
  
• I cannot sleep (older people) 

Visit MindEd for Families 

The sleep pages on this site cover tiredness and fatigue, sleep tips and children’s sleep. There’s also a page on insomnia, which includes a sleep self-assessment with practical tips for improving sleep.

Visit the NHS website

The Books on Prescription scheme encourages people to read recommended self-help books for issues such as depression and anxiety. One of the books, The Sleep Book: How to Sleep Well Every Night, focuses on sleep. All the books are endorsed by health care professionals and can be borrowed free from LiveWire Libraries. GPs and other health professionals can also recommend the self-help books as part of your treatment. For details about the Warrington Books on Prescription Scheme and to see the full range of recommended books visit LiveWire Libraries’ site. More information about the national scheme can be found on the link below.

Visit the Reading Well website

This site has clear, non-medical information aimed at the general public, including two pages which focus on sleep.

• Sleeping well
  The information on this page outlines a number of sleep problems. It also gives simple tips on how to sleep better and how to decide if you need more help. 
  
  
• Sleep problems in childhood and adolescence: for parents and carers
  This page looks the reasons why some children and young people have sleep problems. It also offers practical advice. 

Below are details of the NHS Apps Library and ORCHA, both sites assess and rate health and wellbeing apps. The aim of assessing apps is to help people decide which app might be best for them. Both sites are aimed at the general public. The assessment of the apps covers areas such as safety, effectiveness and data protection.

NHS Apps Library
This site lists apps which may help people manage, or improve their health. It includes a section on mental health apps and a small section on sleep apps. The NHS assesses the apps to make sure that only apps that are safe and secure are included in the digital library. The assessment covers how effective the app is, how easy it is to use, clinical safety and data protection. Many of the apps listed are free, though there's a charge for some.

Visit the NHS Apps Library

This organisation helps people find the best apps to improve their health. ORCHA reviews and rates health, wellbeing, fitness and medical apps against certain standards. The review process involves checking each apps' performance in relation to effectiveness, safety, security and usability. A number of the apps on ORCHA's site relate to mental wellbeing and sleep. The website's design means that you can easily search for apps by topic, platform and cost.

In February 2020 ORCHA rated Sleepio, Sleeprate and Ambio Sleep Sounds the highest, for improving sleep. You can read about these apps here.

Visit ORCHA's app finder pages

The Warrington Wellbeing Team helps people get the information, advice and practical support they need to improve their health and wellbeing. The Team offers free, one to one support, to help people manage things like loneliness, money worries, health problems and reducing smoking. Anyone over the age of 18, who lives or works in Warrington, can self-refer into the Service. People can also refer family members and friends. Some information and advice is provided by the Team members themselves, but when specialist advice is needed, Wellbeing staff will refer people on to the appropriate service. 

For more information visit the webpage below, or call the Warrington Wellbeing Team on 01925 248460.

Visit Warrington Wellbeing's webpage

When you ring the Crisis Line, a mental health professional will discuss your worries with you. Then they'll make a plan of how your needs can be met. This could include:

• Referring you for a mental health assessment.
• Referring you into a mental health service.
• Advising you to contact Taking Matters Warrington.
• Advising you to contact a different community support service.

If you're already receiving support for your mental health, then you can ring the Crisis Line, or the service you’re receiving support from.

If it’s a life-threatening emergency and someone needs immediate help for their mental or physical health, then you should call 999 or go to A&E.

Contacting the Crisis Line on behalf of someone else
You can ring the Crisis Line for advice, guidance and support if you are concerned that:

• A family member, friend, or someone you know is experiencing a mental health crisis.
• An individual you don’t know (e.g. a member of the public) is experiencing a mental health crisis.

Professionals wanting advice, or to make a referral
If you're a health or social care professional and you have a patient or client (who is a Warrington resident), who is experiencing a mental health crisis, then please contact one of the following services:

• The mental health team that the patient or client is currently under the care of (if they are already receiving support).
  
  
• For adults aged 18 or over: Warrington Mental Health Assessment Team on 01925 666 647.
  
  
• For children and young people, up to the age of 18: CAMHS Assessment and Response Team on 01925 579 405 .

More information about the Mental Health Crisis Line can be found on the links below:

Crisis Line information for people experiencing a crisis

Crisis Line information for professionals

The Crisis Line is run by North West Boroughs Healthcare NHS Foundation Trust.

CALM is for anyone in the UK who is down and needs to talk. CALM offers free confidential support through a helpline and webchat. Support is available from 5pm to midnight every day.

Helpline: 0800 58 58 58
Visit CALM’s website

Childline’s free helpline offers confidential telephone counselling and advice to children and young people, who are under 19 years old. Support is also available through email, online chat with a Childline counsellor, and the website’s message boards.

Ring: 0800 1111
Visit Childline's website

PAPYRUS’ HOPELINEUK is for young people (aged under 35) who are having thoughts of suicide and anyone who is worried about a young person who may be at risk of suicide. When you ring you don’t have to give your name, or any personal details. All calls are confidential, but if an advisor is concerned about a young person’s safety then PAPYRUS may contact emergency services to ensure the young person doesn’t come to harm.

HOPELINEUK 0800 068 41 41
Text 07860 039967
pat@papyrus-uk.org 
Visit PAPYRUS' website

Samaritans offers a safe place for you to talk, at any time, day or night, about whatever is getting to you. You don’t have to be suicidal to get in touch with Samaritans. You can call, email, write, or visit Samaritans face-to-face.

116 123 this number is free to call
jo@samaritans.org
Visit Samaritans' website

This UK charity provides free, confidential text support to people in crisis. Shout's trained volunteers are available 24 hours a day, every day. If you need support text the word ‘Shout’ to 85258. A Shout volunteer will listen to your concerns and work with you to create a plan of action to help you manage your crisis, feel calmer and stay safe. The types of issues people contact Shout about include assault, abuse, bullying, relationship challenges, self-harm and suicidal thoughts.

Visit Shout's website

Text the word "Shout" to 85258

This free suicide prevention app includes details of crisis support in Warrington, as well as national support services.

The Stay Alive app is for anyone who feels suicidal. It's also for people who are concerned about someone else’s suicidal thoughts. The app includes:

• a safety plan
• reasons for living (you can add your own personal reasons)
• a life box where you can store photos and memories that are important to you
• strategies for staying safe
• tips on how to stay grounded, when you're feeling overwhelmed
• a wellness plan
• details of local and national support services

You can download the Stay Alive app free from the App Store or Google Play. More details about the app can be found on the Grassroots Suicide Prevention website.

Mind’s website has information booklets and fact sheets on different aspects of mental health, many include suggestions for self-help. The booklets can be read online or bought from the site, many can also be downloaded free. Mind's Infoline provides information on a wide range of topics including different mental health problems, where to get help locally and the types of support and treatment available.

Visit Mind's website

This site has information and advice about mental health and how you can look after your mental wellbeing, or find support. It’s aimed both at people who are concerned about their own mental health and at people who are worried about someone else’s mental health.

The site has an interactive tool Your Mind Plan, which will suggest simple actions you could take to improve your mental health. The advice the tool gives might include things such as:

• borrowing self-help books from your local library
• starting a new activity or course
  
• contacting the local talking therapy service 
  

To help you follow through the suggestions in your action plan, you can find information about activities and services in Warrington, in the following ways:

To find details of local mental health services, look under some of the drop down headings below. Alternatively if someone needs help right now click "I need urgent help" above.

My Life Warrington: has details about a broad range of local activities and services, which could help support your mental health and wellbeing. The areas the site covers include: things to do, housing, support for carers, health and wellbeing, education and work, transport, child care, support in your home and financial and legal help.

Visit Every Mind Matters' website

This site has a wide range of free fact sheets on different mental health conditions.

Visit Rethink's website

This website has clear, non-medical information aimed at the general public. Many different aspects of mental health, mental health problems and available treatments are covered. The information can be downloaded free.

Visit the RCPsych's website

The organisation supports older people (50+) to live healthily and independently. The range of support offered by Age UK Mid Mersey includes information and advice, a befriending service, social activities, and a counselling service. An information and advice drop in service is now offered from the Warrington office in Sankey Street.

Visit Age UK Mid Mersey's website

Visit Age UK's mental wellbeing webpages

This charity provides free information and advice to older people and their families. The areas covered include care and support, money and benefits and health and mobility. Independent Age also offers a free phone call and visiting service, to help reduce loneliness.

On the website you'll find a wide range of free advice guides and fact sheets, which can be ordered or downloaded. A number of these relate to mental health and wellbeing including:

• Coping with Bereavement
• If You're Feeling Lonely
• How to Stay Socially Connected
• Dealing with Depression
• Living with Depression

Visit Independent Age's website

LifeTime is a network for people in Warrington who are over 50. It offers age-relevant advice, training and social events, as well as putting people in touch with health information and support. LifeTime is based in The Gateway, Sankey Street, Warrington.

Visit LifeTime's website

This site has information about the range of advice, support and activities available in Warrington. Areas covered include early help and childcare, things to do, health and wellbeing, housing and care homes, support for carers, education and work, getting around, help at home and in the community, money and legal advice, and Ask Ollie. 

Ask Ollie, also known as “The Local Offer”, is Warrington's online directory of services and support for children and young people with special educational needs and/or disabilities (SEND).

Visit the website of My Life Warrington

This team is the first point of contact in Warrington Borough Council for Adult Social Care services. The team works with people over the age of 18 who have care and support needs. (This might include the need for things such as home care workers, equipment, or respite breaks).

When someone contacts the Team a social care assessment will be carried out using the Care Act (2014) eligibility criteria. This is to identify whether the individual has eligible needs. If they do, then the team will work with the individual to identify how their needs can best be met. If an individual’s needs don’t meet the Care Act eligibility criteria, then the team will signpost the person to community support services.

The First Response Team also deals with issues relating to adult safeguarding In Warrington.

If you’re not able to contact the First Response Team yourself, then someone else can make contact on your behalf, as long as you’ve given them your permission. To help make sure that you get the right support, the First Response Team will pass your details on to other teams if necessary.

Visit the First Response Team’s webpage

The WAND website aims to help local people find the advice they need. It’s straightforward to use and has sections on where people in Warrington can get advice about many different issues including: housing, debt and money, consumer issues, benefits, employment, health, discrimination, education and relationships. The WAND site was set up by a partnership of organisations in Warrington, led by Warrington CAB.

Visit WAND's website

The Warrington Wellbeing Team helps people get the information, advice and practical support they need to improve their health and wellbeing. The Team offers free, one to one support, to help people manage things like loneliness, money worries, health problems and reducing smoking. Anyone over the age of 18, who lives or works in Warrington, can self-refer into the Service. People can also refer family members and friends. Some information and advice is provided by the Team members themselves, but when specialist advice is needed, Wellbeing staff will refer people on to the appropriate service. 

For more information visit the webpage below, or call the Warrington Wellbeing Team on 01925 248460.

Visit Warrington Wellbeing's webpage

This site provides easy to read information on a range of different mental and physical health problems. It also has information and practical ideas to help you look after yourself.

Visit the NHS website

This site includes clear information leaflets on both physical and mental health conditions. It also has details of support groups.

Visit Patient UK website

WHiA is an advisory service for older, disabled or vulnerable people and for families on low incomes who own their homes or who live in private rented accommodation and who wish to repair, improve or adapt their homes. Some of WHiA’s services are free; some home improvement work may be eligible for grant funding; and for some services there’s a charge, this is explained to individuals when they contact WHiA.

WHiA also runs Warrington Healthy Homes, a home visiting service, which provides advice and practical support to help people over 60 and younger vulnerable people, to stay safe and well in their homes. The service can help with issues such as: home security, repairs and home improvements, home adaptations to improve mobility, a handyman service, advice on funding and benefits.

Visit WHiA’s webpages

This site explains what therapy is; what therapists should do; different types of therapy; and questions it’s useful to ask before you choose a therapist. The online directory means you can search for counsellors, or therapists in your local area. To be included in the directory, therapists and services need to be registered or accredited. Most of the people listed are private therapists, who charge for their services.

Visit BACP's website

If you’re looking for talking therapy, or counselling, then you might want to ask your GP whether you could be referred for free therapy, on the NHS. You could also take a look at some of the sites below, these organisations all offer free, or low cost counselling or talking therapy in Warrington.

Pathway Community Counselling 

St Joseph’s Family Centre  

IAPT - Talking Matters Warrington 

CALM is for anyone in the UK who is down and needs to talk. CALM offers free confidential support through a helpline and webchat. Support is available from 5pm to midnight every day.

Visit CALM's website 

This service offers a range of talking treatments to people experiencing issues such as depression, anxiety, panic, obsessive compulsive disorder (OCD), or post-traumatic stress disorder (PTSD). The treatments include guided self-help and cognitive behavioural therapy (CBT). Due to COVID-19 Talking Matters Warrington is currently providing psychological support by phone, video conferencing and through the Silvercloud e-therapy platform. 

To use the service, people need to be aged 16 or over and registered with a GP in Warrington. People can be referred into the service by a GP, or can refer themselves. Referrals can be made by:

• emailing a referral form to tmw.referrals@nhs.net
  
• calling 01925 401720 and leaving a message for staff to ring you back

The referral form can be downloaded from Talking Matters’ webpages. 

Making Space offers a range of free, computerised cognitive behaviour therapy (cCBT) programmes. The programmes are confidential and you can refer yourself. For you to get the most out of the programmes, basic computer skills are desirable. You need to be registered with a GP in Warrington to use this service.

cCBT can be an effective treatment for mild to moderate conditions such as low mood, worry, panic, agoraphobia, sleep problems and obsessive compulsive disorder (OCD). The computerised programmes aim to help people recognise and challenge negative thinking and behaviour within themselves, and develop coping skills. Each person receives up to six weekly treatment sessions, with one to one support. It's also possible to work through these programmes at home with weekly telephone support sessions.

Visit Making Space's website

This website provides clear information for older people and their families. The site covers mental wellbeing; concerns older people might have; and mental health problems that can affect older people. 

Visit MindEd for Families' website

This trust provides treatment, support and guidance for people in Warrington affected by mental health problems or learning disabilities. To receive most of the services you need to be referred in by your GP, or another health professional. The website explains the range of services and support available; gives details about mental health problems; has information on how to look after your mental health; and explains how service users and carers can get more involved.

Visit the website of NW Boroughs Trust

This Orford based service offers counselling for a wide range of different issues. After an initial assessment you may be offered 6 weekly sessions of 50 minutes.

Visit Pathway's website

This scheme encourages people to read recommended self-help books for issues such as depression, anxiety and sleep problems. All the books are endorsed by health care professionals and can be borrowed free from your local LiveWire Library. GPs and other health professionals can recommend the self-help books as part of your treatment. For details about the Warrington Books on Prescription Scheme and to see the range of recommended books visit the LiveWire Libraries page. For more information about the national scheme visit the Reading Well webpages. 

If you like reading you might also be interested in the Read to Relax groups in Warrington and the Reading Agency's Mood-boosting books. Click here for the Mood-Boosting books' webpage. Click here for the Mood-Boosting book list chosen by older people.

These free weekly reading groups aim to improve wellbeing and reduce isolation. The Read to Relax groups bring people together to read, have a cup of tea and a chat. Group members are read to, so they can just sit back and listen. There are currently four Read to Relax Groups running in LiveWire's libraries:

Visit the Read to Relax webpage

Creative Remedies also offers a Read to Relax Group.

If you like reading you might also be interested in the Reading Agency's Mood-Boosting books. Click here for the Mood-Boosting books' webpage. Click here for the Mood-Boosting book list chosen by older people.

Samaritans offers a safe place for you to talk, at any time, day or night, about whatever is getting to you. You don’t have to be suicidal to get in touch with Samaritans. You can call, email, write, or visit Samaritans face-to-face.

116 123 this number is free to call
jo@samaritans.org
Visit Samaritans' website

The Silver Line is a free confidential helpline, which provides information, friendship and advice to older people. The helpline is open 24 hours a day, every day, tel. 0800 4 70 80 90

Visit the Silver Line's website 

This Warrington based charity provides a range of support services including: counselling for children (from 6 years of age) and for adults; family contact services (so children of separated families can enjoy contact with their parents); and provision of food, furniture, bedding and essential household items for people and families in crisis. Short courses on parenting and anger management are also offered.

Visit St Joseph's website

WBC provides a range of support for people with mental health problems. This includes the following groups and courses, which are all for people aged 18 or over:

Star Support Service
Star Support is a structured one-to-one support package to help people with mental health problems achieve small goals that will make a big difference to their lives. The support is tailored to individuals' needs and can help build confidence, reduce anxiety and enable people to access mainstream community activities.

To receive the Star Support Service you need to be referred by one of the following services:

• North West Boroughs Healthcare NHS Foundation Trust: inpatient wards at Hollins Park Hospital, the Assessment Team, Home Treatment Team, Early Intervention Team and Recovery Team can all refer into Star Support. 
• Lea Court 
• The Psychiatric Liaison Team 
• Warrington and Halton NHS Foundation Trust’s Discharge Team
• Warrington Borough Council’s Neighbourhoods’ Complex Stream and First Response Team 
• CGL Pathways to Recovery 

Group Therapies

• Positive Thoughts: This seven week group therapy course is based on how our thoughts influence the way we feel; and ways of promoting more helpful thinking.
• Anxiety Management: These group sessions cover different ways to manage the pressures of life. The group therapies run over several weeks and are based in community venues. Both the Positive Thoughts and Anxiety Management groups are structured courses.

All referrals for group therapies go through Warrington Wellbeing. You can contact Warrington Wellbeing and refer yourself, or you can contact the Mental Health Outreach Team (details are below) and they can contact Warrington Wellbeing and refer you into group therapies.

Visit Warrington Wellbeing's webpages

For more details about Group Therapies contact Donna Holman, Mental Health Outreach Team:
Tel. 01925 444233
Email dholman@warrington.gov.uk

Creative Remedies 
This arts and wellbeing service for Warrington residents aged 18 and over, offers a range of courses to improve health and wellbeing. Face to face courses usually include drama, drawing, media, music, sports, painting, photography, Read to Relax and walking groups. You can refer yourself, by just turning up, or a health or social care worker can refer you.

During the COVID-19 pandemic Creative Remedies' staff have been posting tutorials on Facebook. The videos cover a range of subjects such as photography, guitar lessons and art activities.

Visit Creative Remedies' webpage

This service provides support to people over 18 who experience mental health problems. The range of support includes advice, education, skills development, work experience, peer support and a range of activities. One-to-one support is offered to everyone who uses the service, at the centre and in the community. The support can cover the self-management of mental health problems, personal development, goal setting and help to access other agencies. 

Visit Making Space's website

This national charity provides information and support to people experiencing anxiety. The helpline is staffed by volunteers with personal experience of anxiety. Areas covered on the site include what anxiety is, treatments and self-help. For a membership fee people can access additional services such as reduced cost therapies and specialist email and phone support.

Visit Anxiety UK's website

Change, Grow, Live (known locally as "Pathways to Recovery") is a free, confidential treatment service for adults in Warrington. The service offers information, advice and support to people affected by drug or alcohol misuse. Through the service people can access a range of treatment options tailored to their needs. These include assessment, referral and different medical and psychological treatments. 

For more information call 01925 415176, out of hours call 07919 558644

Visit CGL's webpage

This peer support group is for men in Warrington, who are feeling lost. It’s open to men (aged 18 or over) who are struggling with their mental health, debt, family worries, or drug or alcohol problems. Due to COVID-19, face to face support meetings have been suspended. The group is still offering support through regular online Zoom events, by phone, through email and through direct message on Facebook. The Zoom meetings focus on peer support and include 10-15 minutes looking on self-help strategies to promote mental health.

Visit the Facebook page of Directions for Men

This service helps people to cope with a family member's drug or alcohol misuse. The support Footsteps can offer includes information, telephone help, drop–in sessions, one to one appointments, home visits, courses for family members and a parent support group.

Footsteps also offers counselling sessions to anyone over the age of 11. The counselling is for people who have a family member with a drug or alcohol issue; and people who have been bereaved through drug or alcohol misuse.

Visit Footsteps website

The HVN is a collection of support groups across the country for people who hear voices, see visions or have other unusual perceptions. The groups provide an opportunity for people with shared experiences to come together, support each other and feel valued and understood.

Visit the Hearing Voices Network's website

This charity offers information, advice and support to anyone who is concerned about a parent's drinking. There are different pages for children, young people and other people who are concerned. The charity runs a free, confidential helpline and also offers support via email.

Visit NACA's website  

This site has a range of clear, easy to read, self-help booklets that are based on cognitive behavioural therapy (CBT). The booklets cover different aspects of mental wellbeing and mental health problems; they are available in a variety of formats; and can be downloaded free. There is also a free app for iPhone, iPad and Android, which allows you to access the full range of self-help booklets.

Visit CNTW NHS Trust's website

This charity offers support to young people who are having thoughts of suicide and to anyone worried about a young person who may be at risk of suicide. Callers don’t have to give their name, or any personal details. All calls are confidential, but if an advisor is concerned about a caller's safety then PAPYRUS may contact emergency services to ensure they don’t come to harm.

Visit PAPYRUS' website

This UK charity runs a network of peer support groups, for people 18 and over, who are experiencing depression. The groups are facilitated by volunteers. The Warrington group meets on Mondays, 7.00pm-8.30pm at the Gateway, 89 Sankey Street. You don’t need to register in advance, or to make an appointment, you can just turn up on the night.

Visit PeerTalk’s website 

This charity provides information, advice and support to people who have been affected by rape or sexual abuse. The services offered include counselling and support if you choose to report the crime to the police, as well as sexual health information and advice. You can refer yourself to the Centre, or a professional can refer you. Referrals are accepted by phone, email, or through the website's contact page.

Visit RSASC's website

This charity provides counselling focussing on a range of issues including: relationship counselling, sex therapy, family counselling and young people’s counselling. In addition to this Relate offers workshops and courses for members of the public, professionals and businesses. You can also talk for free to counsellors on Relate's national site using live chat.

Visit Relate Cheshire and Merseyside’s website

The Advocacy Hub, which is based in The Gateway on Sankey Street, offers free, confidential, independent advocacy to any Warrington resident over the age of 18 and to disabled young people over the age of 16.

Advocacy services support people by making sure they have their voice heard on issues that are important to them. The Advocacy Hub brings together a range of advocacy services, to make it easier for people to get the advocacy support which is right for them.

Visit Speak Up Advocacy Hub's webpage

The network provides free, practical and emotional support to anyone in the UK who’s been affected by a terrorist incident, either at home or overseas. This includes people who've sustained injuries, witnesses and people who’ve lost a loved one.

Support is available via phone, email, social media and in person. The support offered includes tailored assistance plans; supportive group activities; remembrance events; and linking people with other services, such as Victim Support. The network is part of the Tim Parry Johnathan Ball Foundation for Peace.

Visit SAN’s webpages 

WDP offers free information and advice to disabled people, their families and carers about services and equipment that can help with independence and improve quality of life.

Visit WDP's website

If you're struggling with problems around eating then ask your GP about the support available. Warrington and Halton Eating Disorder Service, which is provided by Cheshire and Wirral Partnership NHS Foundation Trust (CWP), provides community treatment and support for people aged 18+, who have moderate to severe eating disorders. You need to be referred to the Service by your GP, or another health professional, however staff at the Eating Disorder Service are happy to talk to anyone about the treatment and support they can offer tel. 01925 248475.

Visit the website of CWP's Eating Disorder Service

This service provides free confidential information and support to anyone living in Warrington who is experiencing domestic violence. The service can explain to people what their options are; can help people to keep safe; and can make referrals to other support agencies.

Visit the website of Victim Services Cheshire 

Call the service above on 01925 243359 Monday to Friday 9.00am-5.00pm

Or call the National Domestic Abuse Helpline on 0808 2000 247. This is a 24-Hour freephone number.

The service offers information and support to carers, as well as social events, training opportunities and stress management. Wired also produces a quarterly newsletter and runs a drop-in service for carers. 

Visit Warrington Adult Carers' webpages

WWA provides support and safe, temporary accommodation for women and children who leave home because of domestic violence. The website includes useful phone numbers and information about help available if you're experiencing domestic abuse.

Visit WWA's website

This free app has been designed by, and for, people living with dementia and their carers. The app enables people to explore everyday objects from the past and to share memories together. The objects the app covers are linked to a number of themes including school, work, leisure and maritime. The app is available for both iOS and android devices, you can find more details about the app and how to download it on the House of Memories website.

House of Memories is a dementia awareness programme, run by National Museums Liverpool. The programme offers training, resources, and museum-based activities to both professional carers and to family and friends. The aim is to help people share memories; improve communication and focus on the person living with dementia, rather than the condition. The workshops for family members and friends are free.

Visit the House of Memories website

This site lists apps which may help people manage, or improve their health. It includes a section on mental health apps. The NHS assesses the apps to make sure that only apps that are safe and secure are included in the digital library. The assessment covers how effective the app is, how easy it is to use, clinical safety and data protection. Many of the apps listed are free, though there's a charge for some. 

Visit the NHS Apps Library

This site has a range of clear, easy to read, self-help booklets which are based on cognitive behavioural therapy (CBT). The booklets cover different aspects of mental wellbeing and mental health problems; they are available in a variety of formats; and can be downloaded free. There is also a free app for iPhone, iPad and Android, which allows you to access the full range of self-help booklets. For more details about the app click the link below and then click the “more options” tab at the top of the page. The information about the app is the first link under the “more options” heading.

Visit CNTW NHS Trust's website

This organisation helps people find the best apps to improve their health. ORCHA reviews and rates health, wellbeing, fitness and medical apps against certain standards. The review process involves checking each apps' performance in relation to data and security, clinical assurance and user experience. A number of the apps on ORCHA's site relate to mental wellbeing and suicide prevention. The website's design means that you can easily search for apps by topic, platform and cost.

Visit ORCHA's app finder pages

This free suicide prevention app includes details of crisis support across Cheshire and Merseyside, in addition to national services.

The Stay Alive app is for anyone who fees suicidal. It's also designed to be useful to anyone concerned about someone else’s suicidal thoughts. The app includes:

• a safety plan
• reasons for living (which can be customised)
• a life box where people can store photos and memories that are important to them
• strategies for staying safe
• tips on how people can stay grounded, when they're feeling overwhelmed
• the option to create an interactive wellness plan
• details of local and national support services

You can download the Stay Alive app free from the App Store or Google Play. More details about the app can be found on the Grassroots Suicide Prevention website.

Warrington Borough Council's Budget Boosting Clubs provide free advice and support to help local people find jobs and increase their income. Both group and one to one support is offered, this includes:

• Benefits advice and support with applications
• Information about and access to training and volunteering

The clubs run every week and are open to anyone in Warrington aged 18 or over, who is looking for work, or who needs to boost their income. Individuals and families are welcome. Details of the days, times and locations of the Budget Boosting Clubs are on the webpage below. Support is currently being offered by phone or Skype, due to COVID-19.

Visit the Budget Boosting Club’s webpage

This local charity provides free, confidential and impartial advice on a wide range of issues including money and debt advice and Welfare Benefits and appeals. The service is quality marked and is registered with the Financial Conduct Authority for advice provision. A team of specialist advisors cover all aspects of money and debt advice. The CAB is part of the Greater Merseyside Money Advice Partnership, which is funded by The Money Advice Service. Details of locations and opening times can be found on the website below. Immediate electronic advice is available through the website.

Visit the website of Citizens Advice Warrington

This national charity works with local churches to provide free support to anyone who has money worries, or who is in debt. To find out more about the support that's available from CAP, you can call the New Enquiries Helpline free, on 0800 328 0006. 

Visit CAP’s website

This charity provides free, confidential debt advice online and over the phone. The information on the website includes:

• dealing with debt
• a tool to help you work out your budget
• sample letters for creditors
• free fact sheets and guides on debt management
• Business Debtline, for self-employed people

Visit the National Debtline’s website

The Money Advice Service provides free, impartial advice and support to the general public. Support on a wide range of money and debt issues is offered over the phone and online. You can also download, or order free printed guides.

The website has details of where to get free debt advice. All of the English services listed are confidential and meet quality standards set out by the Money Advice Service. Another page of the site explains what financial abuse is (e.g. your partner controlling your money, or running up debts in your name). This section of the site has details of where you can get advice, if you are experiencing financial abuse.

Visit the Money Advice Service’s website

This national charity offers free debt advice, online and over the phone. The site includes a free tool, which can give you anonymous debt advice. Step Change also provides advice and guidance to help you keep on top of your finances. 

The website's pages on debt-related stress suggest practical things you can do to tackle debt and stress at the same time.

Visit Step Change's website

This website offers free, impartial, practical information and advice. Its aim is to support people with mental health problems who are struggling with their money, as well as people whose financial problems are affecting their mental health. The site also has information and support for friends and family, carers and professionals. Areas covered include advice in plain English, free financial tools, sample letters, real life stories and where to get further information and advice.

Visit the Mental Health and Money Advice website

The mental health charity Mind, has several pages focusing on money, debt and mental health. These pages cover the link between money worries and mental health problems. They also give practical suggestions for managing your money and improving your mental health. The information can be read online, or downloaded as a PDF.

Visit Mind's money and mental health pages

This website provides free information and suggestions to help you reduce your bills and save money. The site has a wide range of tips, tools and guides to help you budget and find the best deals.

Free Mental Health and Debt Guide
MoneySavingExpert.com has developed a free booklet for people with mental health problems, their family and friends. The booklet was written in partnership with the leading mental health and debt charities Mind, Rethink and Christians Against Poverty. The areas the booklet covers include how to handle debts when you’re unwell, how to work with banks, free debt counselling, tips for people with a diagnosis of bipolar disorder or depression; and whether to declare a mental health diagnosis. The booklet can be downloaded in PDF format here.

Visit the website of Money Saving Expert

The charity Relate aims to help people get the most out of their relationships. As money is one of the main causes of arguments between couples the site offers information and advice on talking to your partner about money.

Visit Relate's website

This site has section on money, benefits and employment, written especially for people with mental health problems. The information covers a wide range of issues including options for dealing with debt; cancelling contracts; managing money when going into hospital; and welfare benefits and mental health problems.

Visit Rethink’s website

This website has clear, non-medical information aimed at the general public. There are pages for people with mental health problems who owe money, and for people whose mental health has been affected by debt. This information can be read online, or printed from the site.

Visit the Royal College of Psychiatrists’ website

The Warrington Foodbank can provide nutritional food for people in emergencies. To receive food from the foodbank you’ll need a voucher. Vouchers are provided by a number of referral agencies such as CABx, health visitors and Children’s Centres. To find out which local organisations can provide vouchers, phone the food bank on the number below.

When you visit a referral agency, they will ask you about your situation. This is so they can offer you practical advice and so they can give you the number of foodbank vouchers which is right for you, or your family. Once you have a foodbank voucher, you can exchange it for a minimum of three days emergency food at a local foodbank centre. The locations and opening times for Warrington's foodbank centres are listed on the website below.

Call 07583 080 521
Visit Warrington Foodbank’s website

WBC’s website has a detailed section on births, deaths and marriages. The information on these pages explains the practical steps which need to be taken when someone has died. The links below include local information and guidance on each point:

• What to do after someone dies
• How to register a death
• Arranging a funeral

You can also find a national step by step guide of what to do when someone has died on www.gov.uk. The “Tell Us Once” service is explained on this site. When you use “Tell us Once” to report a death, the information will be passed on to most of the government organisations which need to know.

If you have any questions or need help, please contact Bereavement Services on 01925 267731 or bereavement-services@warrington.gov.uk.

National guidance for funerals
The National Association of Funeral Directors has information for people who are planning the funeral of a loved one, during the COVID-19 outbreak. To make sure that everyone stays safe, the guidance includes restricting the number of people who can attend a funeral. The website also has suggestions for involving friends and family who are unable to attend, because of the restrictions. Please be aware that individual funeral directors and crematorium may also have their own policies, to reduce the risk of COVID-19 transmission.

Changes to local services and procedures
Details of how the process for registering a death in Warrington, has changed, because of COVID-19, can be found here.

Information about changes to the service offered by Walton Lee Crematorium can be found here.

You can also check, with Warrington Bereavement Service, how the new regulations affect funerals which take place in Warrington. Call 01925 267731 or email bereavement-services@warrington.gov.uk.

The websites below have information about how to deal with money matters when someone has died. This includes details of financial support which might be available.

The Money Advice Service provides free, impartial advice on all areas of finance, including dealing with money after someone has died. More details can be found here, or call 0800 138 7777.

The government website explains who is eligible for financial support to help with the cost of a funeral. 

If your husband, wife or civil partner has died, then you may be eligible for a Bereavement Support Payment. You can find more details here.

If you are bringing up a child, who has lost one or both parents, you might be eligible for Guardian’s Allowance. You can find more information here.

To help you manage the cost of a local funeral, you can discuss with Warrington Bereavement Service, the option of paying by instalments. Call 01925 267731 or email bereavement-services@warrington.gov.uk.

Although some of the services under the dropdown headings below offer bereavement counselling, most offer information and unstructured emotional support. If you are looking for a bereavement counsellor, there are a number of online counselling directories, such as British Association for Counselling and Psychotherapy (BACP). On BACP’s website you can find therapists in your local area, who are qualified and who work to professional standards. The site also covers: what therapy is; different types of therapy, and questions it’s useful to ask before you choose a therapist: 

Often it’s recommended that people don’t start counselling until several months after their bereavement, this is to allow for the natural grieving process to take place. Many of the services listed under the dropdown headings below, will provide advice and emotional support immediately after someone has died.

If you’re looking for talking therapy or counselling, you might also want to ask your GP whether you could be referred for free therapy via the NHS. 

Some places of worship can offer spiritual and emotional support to people who have been bereaved. If you have a faith, you might want to contact the leader of your community of faith, to check what support is available. Contact details for some local communities of faith are below.

Church of England, Liverpool diocese (North of the River Mersey)

Church of England, Chester diocese (South of the River Mersey)

Muslim group in Warrington

Roman Catholic Church Warrington

Sikh temple in Warrington

Warrington Methodist Church

For many people pets come to be seen as members of their family, so it can be very difficult and upsetting time, when a pet dies. The Blue Cross runs a Pet Bereavement Support Service, every day from 8.30am to 8.30pm, call 0800 096 6606.

The Adler Centre offers free bereavement and grief counselling to anyone affected by the death of a child (of any age). This includes adults, children and families across the country. The service also provides peer support from volunteers, as well as practical and emotional support for families who have been affected by the death of a child at Alder Hey Hospital. 

Visit the Alder Centre's website

The Alzheimer’s Society has a several webpages covering grief, loss and bereavement. Some of the information focuses on supporting a person with dementia during bereavement. This includes advice on how to tell someone with dementia about a death.

Visit the website of the Alzheimer’s Society

This charity provides a range of support to bereaved people in the UK. The service includes:

• Grief chat: free online support from bereavement counsellors.
• Bereavement support, for men.
• Information and resources.
• A directory of bereavement services across the UK, which people can search, for particular types of support.

The site also has pages on COVID-19 and bereavement. 

Visit the website of At a Loss 

This phone line provides confidential support to NHS workers. The support is specifically for staff with bereavement or mental wellbeing issues, which relate to loss experienced through their work. NHS staff are offered up to three sessions, with the same counsellor. If needed further support is available from staff mental health services. The free, confidential support line is operated by Hospice UK and is open from 8.00am to 8.00pm, seven days a week.

Call 0300 303 4434

Visit the website of Our NHS People 

Volunteers on the Bereavement Trust’s national helpline can offer comfort, support and practical advice. The helpline is free and open 6.00pm until 10.00pm, seven days a week.

Visit the Bereavement Trust’s website

This national organisation provides support to parents, grandparents and siblings (over 18), who have been bereaved by the death of a child. The child can be of any age (including an adult child). The service is available whether the death was recent, or many years ago. It is provided by people who have themselves, been affected by the death of a child. Support is available through:

• A national helpline, which is open every day and every evening.
• Email.
• A moderated online forum.
• Online events, for bereavement in particular circumstances.
• Moderated Facebook groups.
• A range of leaflets for bereaved families and professionals, these include one on “grieving during the COVID-19 pandemic”.

Warrington support group
The Compassionate Friends runs a bereavement support group in Warrington. Due to COVID-19 the group meetings have been suspended, but the facilitator can offer phone support to bereaved parents. To contact the Warrington group call the national helpline on 0345 123 2304, or email helpline@tcf.org.uk. 

Visit The Compassionate Friends' website

This charity offers information, advice and emotional support to people of any age, who have been affected by bereavement. The website includes information and resources for schools, parents and professionals. Because of COVID-19 face-to face support has been suspended and Cruse is offering support though:

• A free national telephone helpline, which is open every day and some evenings.
• Email.
• Website resources, which include a range of free leaflets as well as several pages on COVID-19, bereavement and grief.
• The Hope Again website, which is for young people who have been bereaved.

Visit Cruse Bereavement Care's website

Dying Matters encourages people to talk about death, dying and bereavement. The site is for anyone who needs information about planning for end of life, (including health care professionals and the general public). The online resources include practical information and an opportunity for people to connect with others through the website’s forums.

Visit Dying Matters’ website 

Core service
The cognitive behavioural therapy that Talking Matters Warrington provides, can help with conditions such as depression, obsessive compulsive disorder (OCD) and post-traumatic stress disorder (PTSD). These mental health problems can often be triggered by bereavement, especially when the bereavement is traumatic.

Talking Matters Warrington recommends that people wait at least four weeks following a bereavement, before starting treatment. This is to allow the natural process of grieving to take place.

The treatments include guided self-help and cognitive behavioural therapy (CBT). Due to the current restrictions, psychological therapies are being delivered via telephone and through the Silvercloud e-therapy platform.

To use the service, people need to be aged 16 or over and registered with a GP in Warrington. People can be referred into the service by a GP, or can refer themselves. The service is currently accepting referrals via email tmw.referrals@nhs.net and via voicemails left at 01925 401720. A referral form can be downloaded from the link below.

Visit Talking Matters webpages

Support for health and social care staff
Alongside the core service outlined above, Talking Matters Warrington also offers support to health and social care staff. This is in response to the COVID-19 outbreak. The online CBT support for staff includes programmes such stress management, low mood, resilience and modules on coping with COVID-19. The nature of the programmes means people can access them immediately.

This offer of support is open to all health and social care staff working in Warrington, aged 16 or over (regardless of where they live, or where their GP is based). Any staff member who is interested, should download and complete this referral form and email it to tmw.screferrals@nhs.net

This local charity offers practical support, advice and guidance to those affected by cancer. The range of support includes counselling and one to one support. 

Visit John Holt’s website 

This charity offers confidential bereavement support to anyone affected by the sudden and unexpected death of a baby or young child. This includes families, friends, carers and professionals. The service is available whether the death was recent, or many years ago. Support is provided through:

• A bereavement support helpline, which is free and open every day.
• Befrienders, who offer peer support by phone and email.
• A Facebook Bereavement Support Group.

Visit the Lullaby Trust’s website 

This charity offers emotional support to people living with cancer, and to their loved ones. Support is provided through:

• A national, free helpline and webchat service. Both are open 8.00am-8.00pm, seven days a week.
• Email.
• An online peer support community.

The website includes pages on practical and emotional matters relating to bereavement.

Visit Macmillan’s website

Marie Curie runs a free telephone support service, for people bereaved due to terminal illness. People can access support before they are bereaved, immediately after bereavement, or years later. This national service is open to people aged 18 or over, it includes:

• A telephone support line, which provides practical and emotional support seven days a week.
• Support from spiritual care coordinators (to help people find things that bring them hope, strength and peace).
• Ongoing telephone support from bereavement volunteers, (up to six sessions of 45 minutes).

The charity's website also provides information and resources to help people cope with their own grief, or support someone else through bereavement.

Visit Marie Curie's website

This service offers a listening ear, information, advice and support to people bereaved by COVID-19. Support is provided through a free, national helpline, which is open 7.00am-10.00pm, seven days a week. People can get support by phone, SMS, email or through a chatroom.

Visit the Hub’s website

SANDS offers support to anyone affected by the death of a baby before, during or shortly after birth. The service is available whether the death was recent or many years ago. The bereavement support available through SANDS includes:

• A confidential, free national helpline.
• Email support.
• An online peer support forum.
• “Grief Chat”, free, online chat with trained bereavement counsellors.
• Online and printed bereavement resources.

Visit SANDS website 

The Sue Ryder charity offers information, resources and support relating to bereavement. This includes:

• Free, online bereavement counselling, for people aged 18 or over.
• Peer support, through an online community.
• Information and resources to help people cope with their own grief, or support someone else through bereavement.

Visit Sue Ryder's website

This charity supports people who have been suddenly bereaved, whatever the cause. Emotional support, practical advice and signposting is offered through a free national helpline and by email. The site includes pages with information about bereavement by COVID-19.

Visit Sudden's website

This local charity provides bereavement support to anyone whose loved one was cared for by, or supported by St Rocco's. The support offered includes counselling.

Visit St Rocco’s website 

This local charity offers bereaved people the opportunity to talk to trained volunteers about their experience of loss. There is currently a waiting list for support. Volunteers are happy to explain the service to people, who would like to be placed on the waiting list.

Visit WBS' website

This service provides a range of support to bereaved Warrington residents, who are arranging the burial or cremation of a loved one. The Service offers:

• A payment by instalments scheme. (To reduce anxiety about money, following a bereavement.)
• Support and advice to families who want to arrange the funeral of their loved one, themselves. (There is a small fee for this).
• A peer support group for parents who have lost a child.
• Emotional support relating to bereavement, when people ring. This is informal support, rather than counselling.
• An annual service of remembrance.
• A service of remembrance, for families bereaved by COVID-19, the date is still to be confirmed.
• A friends’ groups, which helps to maintain graves and cemeteries. Members of the group also offer informal support to bereaved people.

You can contact WBC’s Bereavement Services on bereavement-services@warrington.gov.uk or 01925 267731.
You can find practical information and advice about what needs to be done following a death on WBC’s website.

This local service provides one to one practical advice and support to anyone close to a patient, who has died in the hospital. People can contact the Bereavement Office on 01925 662294 or 01925 275281. The booklet “A Guide for Bereaved Relatives and Friends” can be downloaded from the site. The booklet gives more details about the service and practical advice on what needs to be done following a death.

Visit the Bereavement Service’s webpages

This free game, available for iOS or Android, is designed to support young people (aged 12 and over) through the grieving process. It’s aimed at young people who have been bereaved and young people who have a very ill family member or friend. The App includes interactive meditations and ideas for coping with overwhelming feelings.

You can download Apart of Me from the App Store or Google Play.

On the ORCHA app finder site, you can search for other health, fitness and wellbeing apps, which have been reviewed and rated. 

This organisation provides information, advice and support to adults, who are supporting children or young people who've been bereaved. Support is also available to children and young people themselves. The website includes pages for schools, professionals, parents, carers and young people. Support is offered through a free, national helpline, email and live chat. Booked telephone support is also available to families, when a bereavement is expected.

Visit Child Bereavement UK's website

This charity supports young people (up to the age of 25) and parents, who have lost a child of any age. People can access support before they are bereaved, immediately after bereavement, or years later. Specialist bereavement support is currently being offered via phone, Zoom and instant Messenger. Face to face support has been suspended because of COVID-19. When face to face support is available at the Widnes base, it’s open to people living in Warrington. 

Visit the webpages of Child Bereavement UK (Cheshire) 

This organisation provides information, guidance and support to adults, who are supporting children and young people who've been bereaved. There are sections on the website for service providers, parents and carers, and bereaved young people.

Visit the Childhood Bereavement Network's website

Childline’s helpline offers children and young people free, confidential, counselling and advice. There’s also the option for children and young people to have an online chat with a counsellor, or to get support from the online message boards. The website has information and advice for children and young people who’ve been bereaved.

Visit Childline’s website

This organisation offers support to children, young people and families who have been bereaved. It also supports school staff and frontline staff, who are working with bereaved families. Support is provided through: 

• A free, national helpline Monday to Friday, 9.00am-9.00pm.
• Live webchat and email.
• Online counselling.
• Webpages with resources for young people, schools and professionals.

Visit Grief Encounter’s website 

Hope Again is the youth website of Cruse Bereavement Care. Hope Again offers information and advice to young people when someone has died. Young people can share their feelings and learn from others through the site's online chat and message board.

Visit Hope Again's website

Winston's Wish is a UK charity that supports bereaved children, young people and their families following the death of a parent or sibling. Because of COVID-19, all of the charity's face-to-face services have now moved to remote or digital delivery. Support is available via a free helpline, email, Crisis Messenger and online chat. The site has information on supporting grieving children and young people during the COVID-19 outbreak. 

Visit the website of Winston's Wish

This website has pages on grief and loss for children and young people. The site also has information about coping strategies and details of where children and young people can get support.

Visit Young Mind’s website 

AMPARO offers confidential, practical and emotional support to anyone affected by suicide. Support can be provided one-to-one, to family groups and to groups of colleagues or peers. The support offered includes: 

• Help dealing with the police and the coroner.
• Helping with media enquiries.
• Help preparing for and attending the inquest.
• Helping people to access local support services.

People can contact Amparo by calling 0330 088 9255, emailing amparo.service@listening-ear.co.uk, or completing the form on the website.

You can download an A4 PDF poster, promoting AMPARO's Service here. 

Visit AMPARO's webpage

This national organisation provides support to parents, grandparents and siblings (over 18), who have been bereaved by the death of a child. The child can be of any age (including an adult child). The service is available whether the death was recent, or many years ago. Support is provided by people who have themselves, been affected by the death of a child. It is available through:

• A national helpline, which is open every day and every evening.
• Email.
• A moderated online forum.
• Online events, for bereavement in particular circumstances.
• Moderated Facebook groups. (One of the Facebook groups is for parents bereaved by suicide.)
• A range of leaflets for bereaved families and professionals, these include a leaflet on bereavement by suicide.

Warrington support group
The Compassionate Friends runs a support group in Warrington. Due to COVID-19 the group meetings have been suspended, but the facilitator can offer phone support to bereaved parents. To contact the Warrington group call the national helpline on 0345 123 2304, or email helpline@tcf.org.uk. 

Visit The Compassionate Friends' website

As well as providing support to young people who feel suicidal and to people concerned about a young person, PAPYRUS offers a debrief service. People of any age can ring HOPELINEUK on 0800 068 41 41, to debrief, after a recent encounter with suicide.

Examples of who the service is for are below:

• A concerned other, after a patient/a loved one has attempted suicide.
• A concerned other, after they have asked a client ‘Are you thinking about suicide?’ and the answer was ‘Yes.’
• A first responder, after they have attended the scene of a suicide, or an attempted suicide.
• Anyone who has had a recent encounter with suicide, or who has recently witnessed a suicide.

PAPYRUS’ offers a debrief service, rather than bereavement support. If you are looking for suicide bereavement support, both SOBS and AMPARO offer this.

This website offers information and support to people who have been bereaved, or impacted, by suicide. As well as pages for people impacted by suicide, the site covers supporting someone else, finding local support and personal stories. There's also a resources section, with a range of booklets, leaflets and support guides relating to suicide prevention and suicide bereavement. All the resources can be read online, or downloaded free.

Visit the Support After Suicide Partnership website

SOBS is a national self-help organisation which offers confidential support to people over 18, who have been bereaved by suicide. Support is provided by volunteers through the helpline, by email and through local groups. 

St Helen's SOBS group
This SOBS group offers support to people in St Helen's and the surrounding areas, including Warrington. Volunteers, who have themselves been bereaved by suicide, run the group. Because of COVID-19 face to face meetings aren’t currently taking place, but the group is meeting online. For more details about the St Helen's group, ring Derek or Anne on 07580 358312.

Visit the national SOBS' website

Winston's Wish is a UK charity that supports bereaved children, young people and their families following the death of a parent or sibling. Because of COVID-19, all of the charity's face-to-face services have now moved to remote or digital delivery. Support is available via a free helpline, email, Crisis Messenger and online chat. The website includes several articles relating to bereavement by suicide. The book “Beyond the Rough Rock, Supporting a Child who has been Bereaved through Suicide” can be bought from the site.

Visit the website of Winston's Wish

This site has a range of clear, easy to read, self-help booklets, which are based on CBT. One of the booklets focuses on bereavement. The booklets are available in a variety of formats; and can be downloaded free. There is also a free app for iPhone, iPad and Android, which allows you to access the full range of self-help booklets.

Visit CNTW NHS Trust's website

This information booklet was produced by and for people who've been bereaved by suicide. The booklet covers a range of areas including inquests and investigations, bereavement and how friends and colleagues can help. You can order a free hard copy of Help is at Hand by ringing 0300 123 1002 and quoting "2901502/Help is at Hand", or you can download a PDF of the booklet.

This charity provides free information and advice to older people and their families. The website has a wide range of free advice guides and fact sheets, which can be ordered or downloaded. These include an advice guide on bereavement, which covers how you might be feeling and where to find support. You can download the "Coping with Bereavement" advice guide here. Independent Age also offers a free phone call and visiting service, to help reduce loneliness.

Visit Independent Age's website

Mind’s website has information booklets and fact sheets on different aspects of mental health and wellbeing. One of the booklets focuses on bereavement. This information can be read online, or downloaded free. Alternatively you can buy the bereavement booklet from the site. 

Visit Mind's site

This site brings together a range of resources for people who have been bereaved, or affected by suicide. The resources include leaflets, booklets and support guides, focusing on suicide prevention and suicide bereavement. All the resources can be viewed online, or downloaded from the site. 

Warrington CCG has produced a local leaflet about grief and the emotional impact of bereavement. The leaflet can be downloaded as a PDF, here.

Visit Warrington CCG's Website

The Alzheimer’s Society provides emotional support, information, advice and guidance to people who are living with dementia and to their carers. The search tool on the Alzheimer’s Society's website enables you to see the range of support offered in Warrington.

You can contact the Warrington branch of the Alzheimer’s Society by emailing warrington@alzheimers.org.uk

Visit the website of the national Alzheimer's Society

Dementia Friends aims to raise awareness of how dementia affects people’s lives and to challenge commonly held myths. People can become Dementia Friends by watching a short video and registering online. Another option is to attend an online information session run by a volunteer Dementia Friends' Champion. People who have become Dementia Friends are expected to use what they have learnt, to help others in their community. 

Visit the Dementia Friends’ website

House of Memories is a dementia awareness programme, run by National Museums Liverpool. The aims are to help people to:

• share memories
• improve communication
• focus on the person living with dementia, rather than the condition

My House of Memories app
This free app has been designed by, and for, people living with dementia and their carers. The app enables people to explore everyday objects from the past and to share memories together. The objects the app covers are linked to a number of themes including school, work, leisure and maritime. The app is available for both iOS and Android devices, you can find more details about the app and how to download it on the House of Memories website.

Visit the House of Memories website

This charity provides free information and advice to older people and their families. Several of the pages relate to dementia, these include:

• Living with dementia
  
  
• Caring for someone with dementia

Independent Age also offers a free phone and visiting service, to help reduce loneliness.

Several of Independent Age’s free resources are about dementia, or are written for carers. The Living with dementia fact sheet covers different types of dementia and gives details of support, to help people live independently.

This service supports Warrington residents of all ages, who have memory problems, like dementia. Ways in which the Memory Assessment and Treatment Service can help include:

• providing medicines to manage symptoms, when someone has been diagnosed with dementia
• linking people with other local support services, such as home care
• providing support and advice to carers

If you are worried about your memory, then make an appointment to see your GP. Your GP can discuss your symptoms with you and rule out possible causes. If your GP thinks the Memory Assessment and Treatment Service might help you, they can refer you to the Service for an assessment. For more details about the range of support offered, you can contact the Service directly on 01925 664041.

Visit the website of North West Boroughs Healthcare

Dementia with Lewy bodies is one of the most common types of dementia. The Lewy Body Society is a charity which aims to help people understand this form of dementia. The website includes FAQ as well as pages on symptoms and treatment. Free leaflets on dementia with Lewy bodies, can also be ordered from the site.

Visit the Lewy Body Society's website

The Healthy and Happy exercise class at LiveWire's Great Sankey Neighbourhood Hub, is aimed at people living with dementia and their carers. The session involves 30-40 minutes of low impact exercise, followed by relaxation.

For more details about the support that LiveWire can offer customers living with dementia, please call Great Sankey Neighbourhood Hub on 01925 724411.

Visit LiveWire’s website

This is a national initiative which brings together 25 books on dementia. The collection was chosen by healthcare experts, people with dementia and carers’ groups. The books are for people with dementia, their carers, friends, family and anyone who wants to find out more. Each of the LiveWire Libraries has a collection of the books, which can be borrowed free. Health professionals can also prescribe books from the list to their patients.

Visit the Reading Well website

Warrington Wellbeing helps people get the information, advice and practical support they need to improve their health and wellbeing.

Following a diagnosis of dementia at Warrington’s Later Life and Memory Service (LLAMS), people living with dementia and their carers are referred to Warrington Wellbeing. The Wellbeing Team can help people access dementia friendly activities, provide support with finances, and help arrange equipment and support for carers. The Team can also offer free one to one support, to help people manage things like loneliness, money worries, health problems and reducing smoking.

Anyone over the age of 18 who lives or works in Warrington can self-refer into the Service. People can also refer family members and friends. Some information and advice is provided by the Team members themselves, but when specialist advice is needed Wellbeing staff will refer people on to the appropriate service. For more information visit the webpage below, or call the Warrington Wellbeing team on 01925 248460.

Visit Warrington Wellbeing's webpage

Cheshire and Warrington Carers Trust offers a range of support to carers. Support includes information about health issues, entitlements, mobility, grants for holidays and equipment. The Trust also runs a helpline and provides activities, training and events for carers. The Warrington base is at the Gateway, on Sankey Street, opposite the town hall and the golden gates.

Visit Cheshire and Warrington Carers' Trust

Mind’s website has information on different aspects of mental health. The resource How to cope when supporting someone else gives practical suggestions about what you can do and where you can get support. This information sheet can be read online, or downloaded free.

Visit Mind's website

The service offers information and support to carers, as well as social events, training opportunities and stress management. Wired also produces a quarterly newsletter and runs a drop-in support service for carers.

Visit Warrington Adult Carers' webpages

The Age UK website has a number of pages with information and advice for older LGBT+ people. The pages cover:

• LGBT+ rights
• Dealing with discrimination
• Your health and wellbeing
• Staying connected
• Trans issues

Visit Age UK's website

This is a national self-help organisation run by and for the transgender community. The Beaumont Society offers support to people who identify as transgender, and to their partners and families. The Society can also provide advice and training on transgender issues.

Visit the Beaumont Society’s website

This is an independent community-led charity which provides information and support to lesbian, gay, bi, trans and queer people who have experienced hate crime, sexual violence or domestic abuse. The charity also offers support to LGBT+ people who have had problems with the police or who have questions about the criminal justice system. Galop runs the national LGBT domestic abuse helpline, see the entry below.

Visit Galop’s website

For more information about what hate crime is and how to report hate crime in Warrington, click on the orange drop down heading “Stigma, discrimination and mental health problems” below.

The LGBT Foundation offers advice, support and information to people who are lesbian, gay, bisexual, or trans. Services include a national helpline and free talking therapies for LGBT people across the North West. The Foundation has produced this PDF guide on mental health and wellbeing for LGBT people.  The website also has a page on mental health for lesbian, bi-sexual and trans women. 

Visit the LGBT Foundation’s website

This Facebook page, run by the NHS for the LGBT community in Warrington, aims to cover a range of issues such as events, services and health promotion. One of the main focuses is sexual health. You can also find information about sexual health services for LGBT people in Warrington on Bridgewater's Sexual Health site.

Visit LGBT Pulse’s Facebook page

Visit the Bridgewater Sexual Health website

Mermaids supports children and young people (up to the age of 19) who are experiencing gender identity issues. Support is also available to families and professionals involved in the care of children and young people. The organisation provides support through a helpline, email, an online parents' forum and a separate teens’ forum.

Visit Mermaids website

Mind's website has pages on mental health and being LGBTQ+. The site also includes information booklets on many different aspects of mental health. All of the booklets can be read online, some can be downloaded free, others can be bought from the site.

Visit Mind’s website

Mind Out is a mental health service run by and for lesbians, gay men, bisexual, trans and queer people. Mind Out offers advice and information over the phone, by email or via online chat.

Visit Mind Out’s website

This helpline offers emotional and practical support to LGBT people experiencing domestic abuse. The webpage covers how to tell if you’re experiencing domestic abuse and what to do if you are. Domestic abuse can take many forms, including psychological, physical, sexual, financial and emotional abuse.

Visit the webpage of the domestic abuse helpline

The NHS website has a range of health information for LGBT people. Links to the main pages which cover LGBT people's health are listed below:

• How to find an NHS gender identity clinic
  
• Gender dysphoria
• Mental health issues if you’re gay, lesbian or bisexual

Rethink's site has information about a wide range of issues including mental health problems, treatments and support available. Rethink's information sheets (which can be downloaded free) include a PDF fact sheet on LGBT+ mental health.

Visit Rethink’s website

CALM is for men who are down, or in crisis. CALM offers free confidential support to men, through a helpline and webchat. Support is available from 5pm to midnight every day.

Visit CALM’s website

This peer support group is for men in Warrington, who are feeling lost. It’s open to men (aged 18 or over) who are struggling with their mental health, debt, family worries, or drug or alcohol problems. Due to COVID-19, face to face support meetings have been suspended. The group is still offering support through regular online Zoom events, by phone, through email and through direct message on Facebook. The Zoom meetings focus on peer support and include 10-15 minutes on self-help strategies to promote mental health.

Visit the Facebook page of Directions for Men

Offload is a ten-week mental fitness programme for men (aged 18+), who live in Warrington. The programme enables men to learn from current and past professional rugby players, how to cope with stress and pressure and how to develop mental fitness. The sessions also include a range of fun activities, such as stadium tours, a chance to meet players and team competitions.

The aim of the programme is to help local men build resilience and improve their mental wellbeing, so they are able to manage difficult times and everyday challenges more easily.

For more information about Offload in Warrington contact James Howes on jameshowes@wolvesfoundation.com

Visit the Offload pages on Rugby League Cares' website

This website has clear, non-medical information on many different aspects of mental health and mental health problems. One of the pages, focuses on depression and men.

Visit the depression and men webpage

This charity provides confidential emotional support to men and young people (aged 13 and over) who have been sexually abused at any point in their lives. Support is offered via the phone and online chat. SurvivorsUK also offers information and support to families and carers of men and young people, who have been sexually abused.

Visit SurvivorsUK's website

This is a national mental health campaign for men, run by the anti-stigma project Time to Change. The aim of the campaign is to encourage men to look out for their mates; and to be more supportive of people experiencing mental health problems.

In Your Corner campaign resources are available on loan to organisations in Warrington. The resources include a pull up banner and a stool. The stool is the type used by a corner man in a boxing ring, so links to the campaign message that at times we all need a mate in our corner to support us. You can find more details of the Warrington In Your Corner campaign and resources here.

This international charity aims to help men live happier, healthier, longer lives. The charity focuses on reducing the prevalence of prostate cancer, testicular cancer, mental health problems and male suicides. The site has pages on men's mental health and suicide prevention.

Visit Movember’s mental health webpage

This charity uses the power of sport to promote positive mental health to men and women. State of Mind Sport delivers educational sessions to raise awareness of mental health, to challenge stigma and to prevent suicide. The charity has close links with Rugby League and encourages players, coaches and fans to talk openly about mental health problems and to ask for help or support when they need it. 

Visit State of Mind Sport's website

The website of the Men's Health Forum has PDFs of a men’s mental health leaflet and card, both of which you can download free.

Men’s leaflet
This explains how men can look out for their friends and support them with their mental health.

Men’s top tip card: Is your mate off his game?
This card aims to help men talk to their friends about mental health.

Visit the Men's Health Forum website

The Hub provides advice, guidance and peer support to people in Cheshire who have served in the armed forces and to their families. The Hub, which is based at The Gateway in Sankey Street, can offer support around issues such as housing, debt, benefits, mental health and wellbeing, drug and alcohol use, work placements and employment.

Visit the AFCSH page on My Life Warrington

This online mental health support service is free to serving military personnel, veterans and their families. The service is anonymous and is monitored by trained guides to ensure safety.

The aim of Big White Wall is to help people work through what's troubling them. A range of online support is available including:

• a peer support network
• self-help programmes for help with issues like anxiety, depression and sleep problems
• an opportunity for creative self-expression
• Live Therapy with registered, accredited counsellors and cognitive behavioural therapists.

Visit the Big White Wall's website

This UK military charity provides mental health support to serving military personnel, veterans and their families and carers. The support offered includes a 24 hour helpline, community workshops and individual sessions, peer support, drug and alcohol support and specialist clinical treatment in residential centres.

Visit Combat Stress' website

This specialist service provides psychological support to ex-service personnel. Support is available for conditions such as depression, alcohol misuse, substance misuse, anger problems and post-traumatic stress disorder (PTSD). Some of the staff are veterans themselves and others have family members in the forces.

GPs and health and social care professionals can refer people into the service, or you can refer yourself by using the simple online referral form. You can also contact the service directly by phone to discuss your support needs. The service is open to military veterans living in Warrington.

Visit the webpages of the Military Veterans Service

This site has a section that covers a broad range of health issues affecting serving military personnel and veterans. There are a number of pages specifically about veterans' mental health; and also links to support services.

Visit the NHS website

This leaflet outlines the specialist mental health care available to veterans, from the NHS. These services are the NHS Veterans’ Mental Health Transition Intervention and Liaison Service (TILS), and the NHS Veterans’ Mental Health Complex Treatment Service (CTS). The leaflet explains:

• Who the TILS and CTS support is designed for.
• How to access these services.
• The range of support they offer.

Download a PDF of the mental health care for veterans' leaflet

This charity offers advice, information and support to serving military personnel, veterans, their partners and family members. The range of support offered includes benefit and money advice, financial aid, careers advice, help arranging home or hospital visits and support for homeless veterans.

Visit the Royal British Legion's website

SSAFA’s trained volunteers provide practical, emotional and financial support to both veterans and serving military personnel. You can contact SSAFA through the website's online form, or through Forcesline, a free, confidential telephone helpline and email service.

The charity offers support relating to a range of issues including:

• the transition from the Forces to civilian
• practical support relating to mental health problems
• buying household goods
• debt
• mobility
• Gurkha services
• bereavement
• housing and homelessness
• support for offenders and ex-offenders

Visit SSAFA's website

This charity supports people who have experienced post-traumatic stress disorder (PTSD) or other severe stress-related conditions. The service is free and includes a four-day therapeutic programme. Support is also offered to partners and family members. Talking 2 Minds is run by people who themselves have personal experience of severe stress-related conditions.

Visit Talking 2 Minds' website

Veterans’ Gateway is a partnership of organisations and Armed Forces charities, which aims to help veterans and their families get the information, advice and support they need. Veterans’ Gateway advisors can help you access a range of information and services including healthcare, housing, finances, relationships and employment. You can contact Veterans’ Gateway advisors by phone, online chat, or email, 24 hours a day, 7 days a week.

Visit Veterans’ Gateway website

Healthwatch Warrington is Warrington’s independent consumer champion that makes sure the views and experiences of local people are heard by those who run, plan and regulate local health and social care services.

The role of Healthwatch Warrington includes:

• representing the local community by influencing and challenging how health and social care services are provided in Warrington
• examining the quality of local health and social care services
• providing information and advice on people’s rights and choices in relation to health and social care services
• influencing decisions about planning and buying local health and social care services 
• signposting people to appropriate complaints, or advocacy services

When you give feedback to Healthwatch Warrington about local services, your feedback will be summarized, made anonymous and shared with services, regulators and commissioners. This helps the people running local services to understand what they’re doing well and what they might need to change. It also means that you and other people who use local services can play an important role in helping services to develop and improve.

On the Healthwatch Warrington website you can give feedback about a local health or social care service, or write a review of a service. Organisations providing services can respond to your online comments and explain how they plan to make changes or improvements to their service. You can also submit feedback about services through Healthwatch’s Facebook page, by using a freepost comment card, or by phone. Another way you can connect with Healthwatch is on Twitter.

If you're aged 14-25, interested in volunteering and keen to help improve local health and social care services, you might be interested in the group Youthwatch.

Call 01925 246 893
Email contact@healthwatchwarrington.co.uk
Visit Healthwatch Warrington’s website

NHS Complaints Advocacy
Healthwatch Warrington also offers an NHS Complaints Advocacy Service. This is free, confidential and independent. The service provides information and support to help people:

• understand their rights and options
• make informed choices
• understand the NHS complaints process

Visit the webpages for NHS Complaints Advocacy

If you want to give feedback to North West Boroughs about care or treatment that you, or someone you support, received, then you can contact the Patient Advice and Liaison Team (PALS), or the Complaints Team at the Trust.

Call the Complaints Team on 01925 664004
Call PALS on 01925 664 450
Email complaints@nwbh.nhs.uk
Visit NWB website

Warrington Clinical Commissioning Group is the organisation that funds many of the health services for Warrington residents. If you have any queries about the healthcare you receive, or about a commissioning decision, then you can contact the CCG's Patient Experience Team.

Call 01925 843743
Email complaints.nhswarringtonccg@nhs.net
Visit Warrington CCG’s website

Making a complaint about a service commissioned by Warrington CCG
If you wish to make a complaint about any service commissioned by the CCG, please contact the health provider themselves through their PALS. You can find contact details for your local PALS on the download near the top of this section, or on the NHS website. 

GPs, dentists and pharmacies
If you want to make a formal complaint about a GP, dentist or pharmacy you can contact NHS England:

Call 0300 311 22 33 
Email england.contactus@nhs.uk
Visit NHS England's website

Time to Change is a social movement which encourages us all to talk more openly about mental health. The aim of the movement is to change negative attitudes and behaviours towards people experiencing mental health problems. The national Time to Change site has ideas and resources to help people, of all ages, get involved. Many of the resources are free to download.

Visit the Time to Change website

Warrington Time to Change Hub 

Warrington is working closely with Time to Change and has set up a local Time to Change Hub. The Hub recruits and supports volunteers with lived experience of mental health problems (Champions). The role of Time to Change Champions is to challenge stigma and discrimination associated with mental health problems, through campaigns, events and activities across Warrington.

The local Hub is led by Warrington Speak Up, in partnership with Warrington Borough Council.

Visit the webpage of Warrington's Time to Change Hub.

The Stamp Out Stigma campaign aims to put an end to stigma relating to mental health problems and learning disabilities. The campaign’s work focuses on a number of key areas: 

• Enabling people, with lived experience of mental health stigma, to share their stories.
• Myth-busting common misconceptions about mental health conditions every month.
• Helping schools to raise awareness of mental health and learning disability stigma.

On the “schools’ resources” page you can download lesson plans for primary schools and secondary schools.

Visit Stamp Out Stigma's webpages

Hate crime is the term used when someone is the target of crime or hostility, because of prejudice based on certain personal characteristics that they have. To put it simply, hate crime is when someone bullies you, hurts you or makes you feel bad, and their action is motivated by one of the personal characteristics below:

• disability (this would include mental health problems)
• gender identity
• race
• religion or faith
• sexual orientation

There are many different forms of hate crime. Hate crime can be against a person, or against their property. It can include:

• physical attacks
• vandalism
• harassment
• threats
• swearing
• abusive remarks
• bullying
• spitting
• insulting gestures
• being ignored

Hate crime can also take place online and on social media.

Mate Crime
Mate crime can be a form of hate crime. Mate crime is when someone pretends to be your friend, but then does things to take advantage of you or hurt you. In this context a “mate” might be a friend, a family member, a supporter, a paid member staff or someone in another role. Mate crime could involve someone asking you for money frequently, making you feel uncomfortable, or making you do things you don’t want to do.

Reporting hate crime
If you have experienced or witnessed a hate crime, then it's important to report it, as it may help prevent a hate crime happening to someone else.

There are a number of ways you can report a hate crime, by phone, in person or online:

• By phone: you can call the Police on 101 (for non-emergencies), or in an emergency on 999.
  
  
• In person: you can go to a local police station to report a hate crime, or to a local community reporting centre. Community reporting centres are organisations in Warrington whose staff have agreed to listen to people's experiences of hate crime and pass the information on to the police. You can report a hate crime at these centres anonymously if you wish. A list of local community reporting centres can be found on the Cheshire Police website.
  
  
• Online: via the True Vision website
  This site explains the different ways in which you can report hate crimes, including online reporting. It also has links to organisations that can offer support and advice to anyone who's experienced a hate crime.

The impact of hate crime
Hate crimes can cause people significantly more psychological distress, than crimes which aren’t motivated by hate or prejudice. The violence and harassment, which can be part of hate crimes, often takes place over a long period of time. This can have negative physical and psychological effects on individuals and their families. People who have been subjected to hate crime may experience depression, anxiety, or anger as a result of what they have been through.

Getting support
It's important to let someone know if you're experiencing difficulties as a result of hate crime. Talk to your GP, a friend, a member of your family, or someone else you trust. Letting someone know how you're feeling is the first step to getting the help or support you need.

Cheshire CARES (Cope and Recover Enhanced Service)
This site was set up to provide advice and support to all victims of crime in Cheshire, including bereaved relatives and carers. There's a directory on the site listing a wide range of local and national services which can support victims of crime. The crime doesn’t have to be recent, or to have been reported to the police, for you to get support. You can find Warrington based services by using the search function on the site. 

Support services on Happy? OK? Sad?
You could also click the dropdown headings above to see the range of mental health support available to people in Warrington. You might want to start by looking under the general heading “Information about local and national services and support”.

If you can’t cope and need support urgently, then click on the orange dropdown heading “If you need help right now” above.