Accessibility

Accessibility statement for Happy Ok Sad

This accessibility statement applies to happyoksad.warrington.gov.uk

This website is run by Warrington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email digital@warrington.gov.uk
  • call 01925 443322

We’ll consider your request and get back in touch with you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email digital@warrington.gov.ukor call 01925 443322 and ask for a member of the web team team who will be able to help you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by visiting the Warrington Borough Council website.

Technical information about this website’s accessibility

Happy OK Sad is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There are a few instances where HTML is used to format content and links only identified by colour (1.3.1 and 1.4.1 criteria). We plan to fix these issues by November 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

We have a small number of PDFs we may be difficult to access. By November 2020, we plan to either fix these or replace them with accessible HTML pages.

Happy Ok Sad PDF Report (csv 1kb)

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We plan to review the whole Happy Ok Sad website in 2021.

Preparation of this accessibility statement

This statement was prepared on 21stSeptember 2020. It was last reviewed on 21stSeptember 2020.

This website was last tested on 21stSeptember 2020. The test was carried out by the Web Team at Warrington Borough Council using Siteimprove software and live testing.

Download the accessibility test report (csv 2kb)