Telephone friendship services

If you're feeling lonely or isolated
We'll all feel lonely at some point in our lives, but getting older can mean we’re more likely to experience loneliness. Lockdown, shielding and the need for social distancing during the pandemic, have made it harder to socialise. This may mean you've felt lonelier, or more socially isolated recently. There are however, a number organisations and resources which can help.

Details of some telephone friendship services can be found under the dropdown headings below. These services will call you free, for a friendly chat, on a regular basis. Most of the services below are for older people, but some are for people of any age. Many also offer a range of other support, so it’s worth visiting the websites to find out more. Links to resources, such as free booklets, to help you cope with loneliness and social isolation have also been included below.

Details of a wide range of other support services, along with resources to help you look after your mental wellbeing, can be found on the older people's page.

Urgent help
If you can’t cope and need support for your mental health right now, then click here

If know someone who might be lonely or isolated
We can all help each other stay socially connected. Just checking in on an older neighbour and asking how they are, could make a big difference. Both the NHS website and Age UK have ideas for how we could make a positive difference to someone who's lonely. (The information on the NHS link above was written before the COVID-19 pandemic, so doesn't take lockdown, or social distancing into account.)

Telephone friendship services

Age UK & the Silver Line

Good Neighbours Local Service 87X20

Independent Age

NHS Volunteer Responders


Warrington Wellbeing and the Safe & Well Service Local Service 87X20

Other resources to help you manage loneliness


MindEd for Families

The NHS site

Let's Keep Talking posters for older people Localresource

The Let’s Keep Talking campaign encourages people, who may be struggling with their mental health during the pandemic, to talk to someone they trust. It also asks us to reach out to people who may vulnerable or isolated. The campaign was developed for people living in Cheshire and Merseyside.

You can download posters, from the links below, which have details of local and national support for older people who are lonely or isolated.