It's important to exercise and eat certain foods to stay physically healthy, exercise and healthy food can also make a big difference to our mood and how we feel about ourselves. Just as there's a lot we can do to look after and improve our physical health, there’s also a lot we can do to take care of our mental health. Boosting our mental health means we're more likely to feel good about ourselves and be better able to cope with bad times. Visit Mind's website, or look through the blue drop down headings below, to find out more.
Make Time Cheshire and Merseyside's mental wellbeing campaign,aims to introduce us to easy, everyday things we can do to boost our mood and feel good about ourselves. To help us think about how we could improve our wellbeing the Make Time campaign asks us to consider and respond to the five questions below:
- When was the last time you laughed until you cried?
- When was the last time you got up and out?
- When was the last time you noticed things around you?
- When was the last time you tried something new?
- When was the last time you made someone smile?
You can join the Make Time discussion on Facebook or Twitter by posting your responses to the questions above and tagging your posts with #maketimewarrington.
Make Time is based on the Five Ways to Wellbeing, simple actions that can help us to feel good about ourselves. Research has shown that people who regularly include the Five Ways to Wellbeing in their daily lives are more likely to feel positive. The Five Ways to Wellbeing, which underpin Make Time, are:
- Connect: spend time with the people who are important to you.
- Be active: at a level that suits your mobility and fitness.
- Take notice: be more aware of the world around you. Be curious.
- Keep learning: try something new or different, start a new hobby.
- Give: do something thoughtful for someone else, or volunteer your time.
The Make Time campaign prompts us all to think about what we currently do that makes us feel good and how we might fit more of the Five Ways to Wellbeing into our daily lives and so maintain or improve our mental wellbeing.
Make Time was developed by Champs, the regional Public Health Collaborative.
Make Time resources
If you live or work in Warrington, then you can order free copies of Make Time post cards and bookmarks from Warrington Health Promotion Resource Centre, by completing this order form. Pull up banners promoting the Make Time campaign can also be borrowed for free from the Resource Centre.
Five Ways to Wellbeing resources
You can download a pdf of the local Five Ways to Wellbeing leaflet here. The leaflet gives suggestions about how you could fit the Five Ways to Wellbeing into your day using facilities in Warrington. If you'd like copies of the Five Ways to Wellbeing leaflet to distribute within Warrington please email firstname.lastname@example.org.
The Five Ways to Wellbeing leaflet is also available in Polish. If you'd like copies of the Polish leaflet to distribute in Warrington, then please email Sarah Preston on email@example.com.
Five Ways to Wellbeing app
There is a Five Ways to Wellbeing app for Android devices, you can download the free app from Google Play.
Reading Well Mood-Boosting Books
These are books recommended (by young people who are members of reading groups) for anyone who is feeling stressed, or wants to boost their mood. The Reading Agency has put together lists of mood-boosting books, which include novels, non-fiction, poetry and graphic novels. Many of these books can be borrowed from Warrington Libraries. You can check which mood-boosting books Warrington Libraries have by using the online catalogue. If you know your library number and PIN you can also reserve books online and ask for them to be delivered to your local Warrington library for free.
Mood-Boosting books recommended by young people
Shelf Help - Reading Well for young people
This is a collection of 35 books which aims to provide young people (aged 13-18) with information, support and advice on a wide range of mental health issues and difficult life experiences. The issues covered include anxiety, depression, eating disorders, self-harm, bullying and exams.
Shelf Help is part of the Reading Well Books on Prescription Scheme run by the Reading Agency. Young people with experience of mental health problems helped experts to choose the books. All the Shelf-Help books are free to borrow from Padgate Library.
Visit the Shelf Help webpage
If you’re worried, or are having difficulty coping with your thoughts or feelings then it’s important to talk to someone you trust, such as your parent, or carer, your teacher, youth worker, school health advisor, doctor or college welfare worker.
Or you could talk to a counsellor at Kooth
Kooth offers free online support and counselling to young people aged 11–18 in Warrington. On the site you can get information and advice about things such as family worries, friendship problems, exam stress and other concerns. There’s also the chance to get support from other young people in the chat forums.
Counsellors are online:
Monday to Friday 12.00 noon until 10.00pm
Visit the Kooth website
You could also look at some of the sites below which have general information about young people's mental health and common mental health problems. Many also give advice about how to look after yourself and stay well.
Whatever you might be worried about Childline will listen to your concerns. The free helpline offers confidential telephone counselling and advice to children and young people. You can also have an online chat with a counsellor, or get support from the online message boards. The "Explore" section of the site has information and advice about many different things that can affect young people's mental health.
You can also get confidential advice and support through "For Me", a counselling app developed by teenagers for Childline. You can download the app free from iTunes.
Visit Childline's website
Mind’s website, which is aimed at adults, has information booklets and fact sheets on different aspects of mental health including children and young people.
Visit Mind's website
Rethink Mental Illness - Mental Health Info for Young People
This page on Rethink's site, is aimed at young people. It explains what mental health is and covers some commonly experienced mental health problems. It gives tips about how to look after your mental health and where to get help and advice.
Visit Rethink's website
The Royal College of Psychiatrists - Young People
This section of the site has been written for young people. Don't be put off by the name, it has lots of helpful stuff including easy to read information on mental health and a wide range of mental health problems.
Visit the RCPsych website
Reading Well For Young People - Shelf Help
Shelf Help is a collection of 35 books for young people (aged 13-18). The books offer information and advice on a range of issues including depression, anxiety, stress, bullying and exams. The books were chosen by group of young people with experience of mental health problems; and by mental health experts. The collection includes self-help books, memoirs, graphic novels and fiction. Shelf Help is part of Books on Prescription, a national project run by the Reading Agency.
You can borrow any of the Shelf Help books, free, from Padgate Library.
Visit the Reading Agency's Shelf Help webpage
This site has information about young people's mental health and details of mental health problems that young people commonly experience. There are also tips on how to feel good about yourself and where to get help and advice.
Visit Young Mind's website
Youth Mental Health
These pages offer information, advice and support to young people. The subjects covered feeling down, depression, anxiety, anorexia, bi-polar, cyber bulling, panic and self-harm.
Visit the Youth Mental Health webpages
The Warrington Wellbeing Team helps people get the information, advice and practical support they need to improve their health and wellbeing. The Team can offer free one to one support, to help people (aged 16+) to manage things like money worries, social isolation and health problems. Some information and advice is provided by the Team members themselves, but when specialist advice is needed Wellbeing staff will refer people onto the appropriate service.
For more information drop into the Warrington Wellbeing office (at the Gateway on Sankey Street, opposite the town hall and the golden gates) ring 01925 248460, or email firstname.lastname@example.org.
The sites below have information about a particular area of young people's mental health, or are aimed at a particular group of people.
Amparo - support after suicide
Amparo makes sure people have the support they need when someone has died by suicide. Amparo's workers provide some practical and emotional support themselves, they also help people find local services that can support them. If you've been bereaved by suicide, or if someone's suicide has affected you, then you can contact Amparo by calling or emailing.
Tel. 0330 088 9255
Visit Amparo’s webpage
Beat provides information, advice and support to people experiencing eating disorders. The site has message boards and an on-line community, this includes Recovery Club, facilitated online chat for people under 18. Beat also runs a youth helpline.
Visit Beat's website
CALM (Campaign Against Living Miserably)
This charity offers confidential support to men who are feeling down, or are finding it hard to cope. Though anyone can contact CALM for support, whatever their gender or age. The helpline and webchat are available every day from 5pm to midnight.
Visit CALM's website
Child Bereavement UK
This charity offers advice and information when a baby or child dies or is dying, or when a child is facing bereavement. There's a page especially for young people and a confidential listening service which you can ring free of charge.
Visit Child Bereavement UK's website
Gay and Lesbian Youth Support Services (GLYSS)
GLYSS offers support, information and social activities to young people who are lesbian, gay, bisexual, trans, or who are questioning their sexuality.
Visit GLYSS' website
The Hide Out
This site is for children and young people who want to understand domestic abuse. It explains what domestic abuse is; what you can do to if it's happening to you; how to cope with difficult feelings; and how to keep yourself safe.
Visit the Hide Out's website
This site has straightforward information about mental health medication for young people. It includes details of different medications, how to take them and how you might feel. It also has answers to questions people often have about medication.
Visit HeadMeds website
This charity supports vulnerable families with young children up to the age of five. Home-Start volunteers visit families on a weekly basis to offer support and to help parents manage difficult times.
The families Home-Start works with experience a range of issues including isolation, being a lone parent, coping with a disability, mental health problems, coping with twins or triplets, domestic violence and alcohol and drug problems.
If you think you might benefit from Home-Start’s support you can call Steph on 01925 652320 or complete the on line self-referral form.
Visit Home-Start Warrington's website
“Beating the Blues”, is a free, computerised cognitive behavioural therapy (CCBT) programme offered by Making Space. The programme is confidential and you can refer yourself. No knowledge or experience of computers is needed. CCBT is an effective treatment for mild to moderate depression and anxiety. It can help people recognise and challenge negative thinking and behaviour within themselves, and develop coping skills. Each person receives up to eight, weekly treatment sessions with one to one support. It's also possible to work through this programme at home with weekly telephone support sessions.
Tel. 01925 581755
PAPYRUS - Prevention of Young Suicide
PAPYRUS’ HOPELineUK is for young people who are having thoughts of suicide and anyone who is worried about a young person who may be at risk of suicide. You don’t have to give your name, or any personal details. All calls are confidential, but if an advisor is concerned about your safety then PAPYRUS may contact emergency services to ensure you don’t come to harm.
HOPELineUK 0800 068 41 41
Text 07786 209697
Visit PAPYRUS' website
Rape and Sexual Abuse Support Centre (Cheshire & Merseyside)
This charity provides information, advice and support to people who have been affected by rape or sexual abuse. The site includes a page for young people and offers counselling to people aged 13 and over. You can refer yourself to the Centre either by phoning, or through the website's contact page.
Tel. Warrington 01925 221546
Visit RASASC's website
Relate Cheshire and Merseyside - Young People's Counselling
This counselling service is for young people, aged 11-18, who are having difficulties such as depression, mental health problems, or issues with parents or people at school. If you're aged 11-15 a parent or carer will need to request counselling for you, if you're aged 16-18 you can ask for counselling yourself. To find out more about young people's counselling in Warrington ring 0300 330 5793. You can also talk for free to counsellors on Relate's national site using live chat.
Visit the Young People's Counselling webpages
Self-Injury Support (formerly Bristol Crisis Service for Women)
This charity provides information and support to women and girls affected by self-injury. There's a text and email support service (TESS) especially for girls and young women, aged up to 24, who self-injure. You can text TESS on 0780 047 2908 or email through the form on the website. The TESS service is open Sunday, Monday, Tuesday, Wednesday and Thursday evenings between 7.00 and 9.00. If you don’t know how to start talking, you can just text or email "hello". The website has lots of information sheets written for girls and young women about self-injury, looking after yourself and getting help.
The charity also runs a self-injury helpline for women of any age.
Visit the Self-Injury Support website
Speak Up Together Advocacy Hub
The Advocacy Hub, which is based in The Gateway on Sankey Street, offers free, confidential, independent advocacy to any Warrington resident over the age of 18 and to disabled young people over the age of 16.
Advocacy services support people by making sure they have their voice heard on issues that are important to them. The Advocacy Hub brings together a range of advocacy services, to make it easier for people to get the advocacy support which is right for them.
Visit the Speak Up Together Advocacy Hub's webpage
State of Mind
State of Mind encourages rugby league players, coaches and fans to talk openly about mental health problems and to ask for help or support when they need it. The website includes practical tips for looking after your mental health; messages of support from rugby league players; and information about how you can get more involved.
Visit State of Mind's website
Samaritans offer support, at any time of the day or night, to anyone in distress, whatever their age. You can talk to Samaritans about whatever’s getting to you. You don’t have to be suicidal to get in touch.
116 123 this number is free to call
Visit Samaritans' website
Warrington Primary Care Psychological Service
This service offers a range of talking treatments to people who are experiencing issues such as stress, low mood, panic, obsessive compulsive disorder (OCD), or post-traumatic stress disorder (PTSD). The treatments offered include disorder specific workshops, guided self-help and cognitive behavioural therapy (CBT). To use the service people need to be aged 16 or over and registered with a GP in Warrington. People can be referred into the service by a GP, or can refer themselves by ringing 01925 401720, attending a drop-in session, or using the form on the website.
Visit IAPT's website
Warrington Youth Club - Personal and Social Development Programmes
The Youth Club runs a number of groups and activities which focus on young people’s health and wellbeing. These include Girls’ Groups and a Health and Wellbeing Group for young men. The aim of these groups is to involve young people in a range of activities and games which will help them to develop their social skills, confidence and self-esteem. The groups also provide a chance for young people to make friends, have fun and find out about local services.
The health and wellbeing groups described above are open to young people aged 12-19 (or up to 25 for disabled young people). The Youth Club also runs a Junior Girls’ Group, for girls aged 7-12. The group for younger girls offers support around confidence, self-esteem, bullying and making friends, the sessions involve a range of games and art activities.
The cost for membership of the Youth Club is £5.00. This covers the groups above and all other Youth Club services, including the gym.
For more information
Call Sarah Blinkhorn on 01925 581226 or 07803518480
Visit Warrington Youth Club’s website
Who Am I?
This website has been developed by and for young people. It's part of Warrington's Child and Adolescent Mental Health Service (CAMHS). The site includes lots of videos in which young people share difficult feelings. You can even upload your own video and share your story to help others. There's information about different mental health problems and how to get help and support. CAMHS supports young people with complex mental health problems. It's a specialist service, which means you can only be referred into CAMHS by your GP, or another health professional like a social worker or a School Health Advisor.
Visit CAMHS website
This charity offers support to help children and young people cope with their feelings when someone important to them has died. There's a page for parents and one for children and young people too, where you can ask questions, download DVDs and podcasts and leave messages for others.
Visit the website for Winston's Wish
Wired Warrington Young Carers
Wired supports young people under 19 who provide care to a family member who has an illness or disability (including mental health problems and drug and alcohol problems). Wired offers information, advice, emotional support and social activities to young carers.
Visit Warrington Young Carers webpage
Young People’s Community Eating Disorder Service
This service provides support and treatment to children and young people with eating disorders and to their families. The service works with people aged 8 to 18 who are experiencing eating disorders such as anorexia and bulimia.This service is available in Warrington, Halton, Knowsley and St Helens and is run by 5 Borough’s Partnership, the local mental health NHS Foundation Trust.
If you think you might have an eating disorder, then talk to your GP, or someone else you trust, such as your teacher, school nurse, social worker, or another health professional you know. Any of these people will be able to refer you into the Young People’s Community Eating Disorder Service, if it’s the right service for you.
Visit the webpage for the Young People's Community Eating Disorders Service
If you are looking for support or treatment for someone aged 18 or over with an eating disorder then:
- Click the blue “adults click here” button above.
- Then click the dark orange dropdown heading “Information about local and national services and support”.
- Then click the blue drop down heading “Warrington and Halton Eating Disorders Service”.
The organisations below can offer general advice, support and information to young people.
School Health Service
If you’re worried about your health, or how you’re feeling, then a School Nurse will listen to your concerns. They can offer advice, signpost you to other services and make referrals to specialist services if necessary. A School Nurse will be happy to talk to you over the phone, or arrange to meet with you. If you need to discuss something over a period of time then you can have several meetings with a School Nurse.
You can book an appointment to see a School Nurse at the weekly drop-in session in your High School. The appointment can be booked through your school reception staff, you don’t need to tell anyone the reason for your appointment.
You can contact the School Nurses on the numbers below:
- Tel. 01925 843864 – East Warrington
- Tel. 01925 867830 – South Warrington
- Tel. 01925 867927 – West Warrington
This site has pages for children and young people with links to different services that can offer information, advice and support. The areas covered include health, family and relationships, things to do, and your rights
Visit Warrington Youth's website
Warrington Youth Support Service
Youth workers offer support, learning opportunities and social activities for young people aged 11 to 19. A range of specialist support is also available around things such as drugs, alcohol and sexual health.
Visit Warrington Youth Support's webpage
The Wellbeing Service supports people (aged 16 and over) to make lifestyle changes that can improve their health and wellbeing. The Service offers people one to one support to help with things like reducing smoking, losing weight, getting more exercise, eating more healthily, finding work and confidence building.
The Wellbeing Service also works with groups and offers training such as Dementia Awareness, Boost & Change 4 Life. Click on the link to download a PDF of the Wellbeing Services’ leaflet.
For more information ring 01925 444279 or email email@example.com.
Some of us use the term LGBTQ to describe ourselves, this means we are lesbian, gay, bisexual, trans, queer or questioning, or we might define our sexuality or gender in a different way.
The Young Stonewall website has pages which explain the difference between sexual orientation and gender identity in a way that’s clear and easy to understand. The site also explains some of the words which are often used to describe these elements of our personalities.
LGBTQ young people and mental health
Being LGBTQ doesn’t itself cause mental health problems, but LGBTQ people’s experience of issues such as bullying, isolation, rejection, harassment, discrimination and hate crime, can increase the risk of certain mental health problems. Research* has shown that young people who are LGBTQ are more likely than straight people, to experience anxiety and depression; to self-harm; and to take their own lives.
Taking care of our mental health
It’s necessary for all of us to look after our mental health, but for young LGBTQ people, who may face additional pressures, it’s particularly important.
For more information about maintaining or improving your mental health click on the orange “looking after our mental health” heading above.
Asking for support
It’s also really important to be able to recognize when you might need help or support; and to ask for help when you need it. The organisations listed in the blue drop down headings below offer information, advice or support to people who identify as LGBTQ.
If you can’t cope and need support urgently, then click on the “If you need help right now” orange drop down heading below.
Organisations or webpages for LGBTQ young people
Several of the organisations and websites below, such as Childline, GLYSS, The LGBT Foundation, Mermaids and Young Stonewall, are designed for LGBTQ young people, or have a number of webpages especially for LGBTQ young people. These services are listed in the first section of blue drop down headings.
The organisations and websites included in the second section of blue drop down headings are more general mental health sites, or support services for LGBT people, these websites don’t have a particular section, or offer a special service for LGBTQ young people.
Details of webpages, services and groups for LGBTQ people over 18, are listed on both the page for adults and the page for older people.
*For more details about the research mentioned in the first paragraph, you can download a PDF of Stonewall’s Mental Health Briefing 2012. Clicking here will download the briefing.
In the outline of services below, the terms used to describe people who are LGBTQ reflect the wording on each of the services’ websites.
The organisations listed below are especially for young people, or include pages on their websites for LGBTQ young people
The Beaumont Society
This is a national self-help organisation run by and for the transgender community. The Beaumont Society offers support to people who identify as transgender, and to their partners and families. The Society can also provide advice and training on transgender issues. The website has a page especially for transgender teenagers.
Visit the Beaumont Society’s website
Don't be put off by the name of this organization, Childline isn’t just for children, it’s for any young person under 19. The website has clear, easy to understand information about many of the things which can affect children and young people.
You can talk to someone at Childline on the phone, by email or through one to one counsellor chat, about anything that's affecting you, including sexuality and gender identity (there's no charge).
Links to the main pages on Childline’s website which have information about sexuality or gender identity are below:
GLYSS (Gay and Lesbian Youth Support Services)
GLYSS offers a range of support to young people in Warrington who identify as lesbian, gay, bisexual, trans, or who are questioning their sexual identity. The support available includes a weekly youth group; a monthly campaigning group; one to one support; training and information. Staff at GLYSS can also offer advice and support to parents and carers of LGBT young people, and to professionals working with young people.
GLYSS is part of Warrington Borough Council's Youth Support Service.
Visit GLYSS’ webpage
The LGBT Foundation offers advice, support and information to people who are lesbian, gay, bisexual, or trans. The Foundation runs a national helpline; offers free telephone counselling; and provides support and advice by email.
You can download a free PDF guide on mental health and wellbeing for LGBT people. There are also pages on the site especially for young LGBT people which focus on:
Mermaids supports children and young people (up to the age of 19) who are experiencing gender identity issues. Support is also available to families and professionals involved in the care of children and young people. The organisation provides support through a helpline, email, an online parents' forum and a separate teens’ forum.
Visit Mermaids website
The Proud Trust (formerly LGBT Northwest)
This charity supports LGBT young people in the North West. Support is offered through a range of different groups (many of which meet in Manchester) and through the Peer Support Project.
The Peer Support Project provides confidential support to LGBT people aged 12-25. Young people who contact the Proud Trust can be linked to another LGBT young person of a similar age, who is a trained Peer Supporter. The role of the Peer Supporter is to listen to you without judgement; to chat with you; and to signpost you to other support you might need. Peer support can be provided face-to-face, by text, Facebook, email or telephone.
Visit the Proud Trust’s website
The websites below offer support to LGBTQ people, but they don’t have webpages or support services specifically for LGBT young people
Galop, the LGBT+ anti-violence charity
This charity provides information and support to lesbian, gay, bi, trans and queer people who have experienced hate crime, sexual violence or domestic abuse. The charity also offers support to LGBT+ people who have had problems with the police or who have questions about the criminal justice system. Galop runs the national LGBT domestic abuse helpline, see the entry for the domestic abuse helpline below.
Visit Galop’s website
For more information about what hate crime is and details of how to report hate crime in Warrington, click on the orange drop down heading “Stigma, discrimination and mental health problems” below.
Mind’s national Infoline provides information about a range of issues, such as mental health problems, where to get help, treatments and advocacy. The website has pages on LGBTQ mental health as well as information booklets and fact sheets on many different aspects of mental health. All of the booklets and fact sheets can be read online, some can be downloaded free, others can bought from the site.
Visit Mind’s website
Mind Out is a mental health service run by and for lesbians, gay men, bisexual, trans and queer people. Mind Out offers people, across the country, advice and information over the phone, by email or via online chat.
Visit Mind Out’s website
National LGBT domestic abuse helpline
This helpline offers emotional and practical support to LGBT people experiencing domestic abuse. The webpage covers how to tell if you’re experiencing domestic abuse and what to do if you are. Domestic abuse can take many forms, including psychological, physical, sexual, financial and emotional abuse.
Visit the webpage of the domestic abuse helpline
Helpline 0800 999 5428
The helpline's opening times are:
|Monday and Thursday
|Tuesday and Wednesday
||Trans specific service
The NHS Choices website has a range of health information for LGBT people. Links to the main pages which cover LGBT people's health are listed below:
Rethink Mental Illness
This charity has information about a wide range of issues including mental health problems, treatments and support available. Rethink's information sheets (which can be downloaded free) include a PDF fact sheet on LGBT mental health.
Visit Rethink’s website
If you’d like to give feedback about the care or treatment that you've received for your mental health, or if you'd like to give feedback about the care or treatment that someone you support has received, then you could contact the manager of the service concerned to discuss your views.
Other ways you can give feedback are explained below. Whether you want to give a compliment, or a suggestion, or to make a complaint, there’s a number of ways you can do it. The Warrington Clinical Commissioning Group (CCG) has written a summary which explains how to give feedback about a range of local NHS services. You can download the summary here.
Healthwatch Warrington helps make sure the views and experiences of local people are heard by those who run, plan and regulate local health and social care services. (This includes services like doctors and mental health support.)
Feedback you give to Healthwatch Warrington about local services will be summarized, made anonymous and shared with the services themselves; the organisations who regulate the services; and the organisations who fund the services. This helps the people running local services understand what they’re doing well and what they might need to change. It also means that you and other people who use local services can play an important role in helping services to develop and improve.
On the Healthwatch Warrington website you can give feedback about a local health or social care service, or write a review of a service. Organisations providing services can respond to your online comments and explain how they plan to make changes or improvements to their service. You can also submit feedback about services through Healthwatch’s Facebook page, by using a freepost comment card, or by phone.
If you're aged 14-25, interested in volunteering and keen to help improve local health and social care services, you might be interested in the group Young Healthwatch.
Call 01925 246 893
Visit Healthwatch Warrington’s website
Independent Complaints Advocacy Service (ICA)
Healthwatch Warrington can also refer you to the Independent Complaints Advocacy Service (ICA). This service can give you support with complaints or concerns about NHS services. The Healthwatch Warrington website hosts a page on how to make complaints, which explains the ICA service and its role. You can call the ICA advice line on 0808 801 0389.
5 Borough's Partnership NHS Foundation Trust's Patient Advice and Liaison Service (PALS)
If your feedback relates to a service provided by 5 Borough's Partnership (5BP), the NHS Foundation Trust that provides secondary mental health services to Warrington residents, then you could contact the PALS workers at 5BP. A number of mental health services in Warrington are run by 5BP, these include Child and Adolescent Mental Health Services (CAMHS), The Fairhaven Young People's Unit, Warrington and Halton Assessment Team and Hollins Park Hospital.
The 5BP's PALS' officers can:
- advise and support patients, their families and carers
- listen to people's concerns, suggestions or queries about 5BP's services
- help sort out any problems people might have relating to 5BP’s services
- provide information on local health services
- explain how people can get more involved in their own healthcare
Call 01925 664450
Email Jacqui.firstname.lastname@example.org or Katherine.email@example.com
Visit the PALS page of 5BP’s website
The 5BP site also has pages explaining how you can give compliments, or submit complaints about mental health care or treatment that you’ve received, or the care or treatment someone you support has received.
Warrington Clinical Commissioning Group's Engagement, Experience and Communications Team
If you'd like to make the Clinical Commissioning Group (CCG) aware of experiences or issues relating to the mental health services it funds, but you don’t want to make a formal complaint, then you can contact the Engagement, Experience and Communications Team.
Call 01925 843774
Visit Warrington CCG’s website
Making a complaint about a service funded by Warrington CCG
If you wish to make a complaint about any service funded by the CCG, then contact the PALS workers linked to the service you wish to complain about. You can find contact details for your local PALS on the download near the top of this section, or on the NHS Choices website.
GPs, dentists and pharmacies
If you want to make a formal complaint about a GP, dentist or pharmacy you can:
Call NHS England Contact Centre on 0300 311 22 33
If you, or someone you know, can’t cope it’s important to ask for support. It’s especially important if you feel desperate, or are having thoughts of suicide.
If you are under 18, can’t cope, or are feeling suicidal then you can:
- talk to your doctor
- if your doctor's surgery is closed ring NHS 111
- contact your CAMHS Worker or Social Worker (if you have one)
- ring the CAMHS Assessment and Response Team (CART) on 01925 579405 (see below)
- go to the A&E department of the nearest hospital
- if there's immediate risk of you taking your own life ring 999
If you're 18 or over then click the blue button "adults click here" above, or click the "I need urgent help" button on the home page.
CAMHS Assessment and Response Team (CART)
If you are under 18, can’t cope, are feeling desperate, or are having thoughts of suicide you can call CART for advice on 01925 579405. CART is open 9.00am to 9.00pm, seven days a week.
CART is a single point of access service for Child and Adolescent Mental Health Services (CAMHS) in Warrington. The Team supports children and young people in Warrington up to the age of 18.
Referrals to CART need to be made in writing, by professionals, however professionals and concerned family members, who are unsure whether a referral into the service would be appropriate, can ring the team for advice. Children and young people can also ring CART for advice themselves.
If you’re finding it hard to cope you can also contact CALM, PAPYRUS or Samaritans. These three charities support people who are struggling to cope, or feeling suicidal. More details are below:
CALM (Campaign Against Living Miserably)
CALM is for men who are down, or finding it hard to cope, (though CALM will listen to anyone who needs help or support). CALM’s free confidential helpline and webchat are open 7 days a week, 5pm to midnight.
Helpline: 0800 58 58 58
Visit CALM’s website
PAPYRUS - Prevention of Young Suicide
PAPYRUS’ HOPELineUK is for young people who are having thoughts of suicide and anyone who is worried about a young person who may be at risk of suicide. When you ring you don’t have to give your name, or any personal details. All calls are confidential, but if an advisor is concerned about a young person’s safety then PAPYRUS may contact emergency services to ensure the young person doesn’t come to harm.
HOPELineUK 0800 068 41 41
Text 07786 209697
Visit PAPYRUS' website
Samaritans offers confidential emotional support, at any time of the day or night, to anyone, whatever is troubling them. You don’t have to be suicidal to get in touch with Samaritans. You can call, email, write, or visit Samaritans face-to-face.
116 123 this number is free to call
Visit Samaritans' website
Staying safe if you're not sure life's worth living
If you don't feel able to contact a support service, or to talk about how you're feeling, then you could visit the Connecting with People, Staying Safe website, which gives advice about how you can keep yourself safe until you feel ready to ask for help.
Many people who experience mental health problems don't talk about their feelings or ask for help as they're afraid what other people might think, or say, or do.
Jokes and insults are often linked to mental health problems, this can hurt people's feelings and make them less likely to seek help when they need it.
The campaigns "Time to Change" and "Stamp Out Stigma" ask all of us to think and talk in a more responsible way about mental health problems. Both campaigns want to change our attitudes and behaviour towards people who experience mental health problems. The aim is to reduce stigma and discrimination.
Time to Change
This national campaign encourages people to talk about mental health problems and to challenge stigma and discrimination. There's loads of stuff about what different people are doing in their area. Online you can find out what activities are taking place near you, or even order a box of free campaign materials for your own event.
Visit the Time to Change website
Stamp Out Stigma
The local campaign asks people to think about the language they use and to avoid using words that will hurt or offend people experiencing mental health problems, or people with learning disabilities.
The campaign has produced "Sticks and Stones" resource packs for schools to raise awareness of stigma, mental health and learning disabilities. You can pledge your support for the campaign either as an individual, or an organisation. Why not encourage your school or college to join the campaign?
Visit the Stamp Out Stigma website
Hate crime is when someone bullies you, hurts you or makes you feel bad because they don’t like who you are. Hate crime can be against a person, or against their property. It can include physical attacks, harassment, threats, swearing, abusive remarks, bullying, spitting and insulting gestures.
When people are the target of hate crime because they have mental health problems, this is known as "disability hate crime".
Reporting hate crime
It's important to report hate crimes as it may help prevent them happening to someone else. The "True Vision" website explains the different ways in which you can report hate crimes, including online reporting. It also has links to organisations that can offer support and advice to anyone who's experienced a hate crime.
Visit the True Vision website
Community Reporting Centres in Warrington
Click the link below for details of local Community Reporting Centres. These are organisations in Warrington whose staff have agreed to listen to people's experiences of hate crime and pass the information on to the police. You can report a hate crime at these Centres anonymously if you wish.
Click here for local Community Reporting Centres
Stigma - is a negative attitude towards something or someone, based on a misunderstanding. When we talk about the stigma of mental health problems we mean that people are often thought less of, or seen in a negative way because of their mental health problems.
Discrimination - is treating people differently, unfairly or less well. Often people are treated unfairly or less well just because they have mental health problems.